Production Support Lead

3 days ago


Singapore Luxoft Singapore Full time

Overview

We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems, primarily on the Murex platform, ensuring quality and alignment with global best practices.

Responsibilities

  • Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
  • Bring critical and quality-driven thinking to maintain high-quality standards.
  • Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
  • Define a strategy for building tools and accelerators for improved support.
  • Manage client communications, ensuring alignment with SLAs and service delivery.
  • Select and coach profiles, fostering a mindset for critical systems support.
  • Collaborate with technology and business teams to minimize stability issues.
  • Ensure adherence to Incident, Change, and Problem Management protocols.
  • Introduce best practices and conduct regular reviews and meetings.

Qualifications

  • 8+ years in production treasury application support for banks.
  • Knowledge of Murex Treasury platform architecture.
  • Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
  • Experience managing support teams across APAC, including team building and restructuring.
  • Experience managing teams on 24x7 shifts.
  • Proven leadership in defining processes and best practices.
  • Strong background in Support Lead roles.
  • L1 & L2 application technical and functional support experience.
  • Proficiency in SQL, PL/SQL, and system backups related to UNIX and Database.
  • Excellent team collaboration, written and verbal communication skills.
  • Flexibility for shifts and weekends.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology, Analyst, and Project Management

Industries

  • IT Services and IT Consulting, Banking, and Investment Banking
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