
Production Support Lead
3 days ago
Overview
We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems, primarily on the Murex platform, ensuring quality and alignment with global best practices.
Responsibilities
- Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
- Bring critical and quality-driven thinking to maintain high-quality standards.
- Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
- Define a strategy for building tools and accelerators for improved support.
- Manage client communications, ensuring alignment with SLAs and service delivery.
- Select and coach profiles, fostering a mindset for critical systems support.
- Collaborate with technology and business teams to minimize stability issues.
- Ensure adherence to Incident, Change, and Problem Management protocols.
- Introduce best practices and conduct regular reviews and meetings.
Qualifications
- 8+ years in production treasury application support for banks.
- Knowledge of Murex Treasury platform architecture.
- Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
- Experience managing support teams across APAC, including team building and restructuring.
- Experience managing teams on 24x7 shifts.
- Proven leadership in defining processes and best practices.
- Strong background in Support Lead roles.
- L1 & L2 application technical and functional support experience.
- Proficiency in SQL, PL/SQL, and system backups related to UNIX and Database.
- Excellent team collaboration, written and verbal communication skills.
- Flexibility for shifts and weekends.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology, Analyst, and Project Management
Industries
- IT Services and IT Consulting, Banking, and Investment Banking
-
Product Manager
2 weeks ago
Singapore BLACKSMITH PRODUCTION PTE. LTD. Full time**Responsibilities**: - Responsible for a range of automotive parts such as brake pads & rotors, filters, steering systems, mountings & bushings. - Lead and conduct feasibility assessment studies. - Lead design reviews. - Make product recommendations in line with required upgrades due to EOL technologies and/ or business requirements. - Verify...
-
Product Support Lead
7 days ago
Singapore REAL ESTATE ANALYTICS PTE. LTD. Full time**Supervise**:Manage and mentor support agents, ensuring high performance and adherence to SLAs. - **Issue Resolution**:Act as the escalation point for complex product issues and ensure timely resolution. - **Customer Experience**:Monitor and improve the overall customer support experience. - **Product Feedback**:Collaborate with product, engineering, and QA...
-
Murex Production Support Lead
2 weeks ago
Singapore LUXOFT SINGAPORE PTE. LTD. Full timeRoles & Responsibilities Project Description:We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems. The role involves overseeing current engagements, primarily on the Murex platform, ensuring quality, and aligning with global best practices. Responsibilities: • Supervise...
-
Murex Production Support Lead
2 weeks ago
Singapore LUXOFT SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesProject Description:We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems. The role involves overseeing current engagements, primarily on the Murex platform, ensuring quality, and aligning with global best practices.Responsibilities:• Supervise...
-
Leading Front Office Production Support
2 weeks ago
Singapore beBeeSpecialist Full time $120,000 - $180,000Job TitleLead Production Support Specialist\Job SummarySeeking an experienced production support specialist to lead the front office production support team in delivering secure, reliable, and integrated solutions.\Key ResponsibilitiesLead and manage follow-the-sun L1 and L2 production support model for front office applications and platforms.Production...
-
Av Technician and Production Assistant
2 weeks ago
Singapore ABOVE PRODUCTION PTE. LTD. Full timeWe are looking for an AV Techician and Production Assistant for our Production company. **For Studio** - Supports production setup and operations - Performing adminstrative tasks amd logistics - Maintenance and regular upkeep of equipment for production use - Support maintenance and technical upgrades to in-house facility **For Production** - Support in...
-
2nd Line Support Analyst
7 days ago
Singapore Informa Global Support Full timeCompany Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...
-
Production Support Lead
2 weeks ago
Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time**Job Description - Support BPM Platform - Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. - Manage end to end Incident Management including investigation, recovery of service, and post recovery verification. - Manage customer queries and reported incidents to closure. Ensure the...
-
Production Support Lead
5 days ago
Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time**_Job Description _** - Support BPM Platform - Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. - Manage end to end Incident Management including investigation, recovery of service, and post recovery verification. - Manage customer queries and reported incidents to closure. Ensure the...
-
Production Lead
2 weeks ago
Singapore beBeeProduction Full time $80,000 - $120,000Production Operations ManagerWe are seeking an experienced Production Manager to oversee daily production and lead a team of professionals in meeting operational schedules and customer requirements.The successful candidate will manage day-to-day operations, including capacity planning, machine optimization, and workflow management.Lead and motivate the...