Leading Front Office Production Support

2 weeks ago


Singapore beBeeSpecialist Full time $120,000 - $180,000
Job Title

Lead Production Support Specialist

\Job Summary

Seeking an experienced production support specialist to lead the front office production support team in delivering secure, reliable, and integrated solutions.

\Key Responsibilities
  • Lead and manage follow-the-sun L1 and L2 production support model for front office applications and platforms.
  • Production monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
  • Incident management: Respond to and manage production incidents and ensure minimal impact on business operations.
  • Change management: Review and execute system upgrades and deployments ensuring minimal risk and disruption to production services.
  • User support: Provide support to end-users and stakeholders addressing queries and issues related to production services.
  • Vendor engagement: Collaborate with support personnel of solution providers to troubleshoot, mitigate, and resolve issues related to vendor products.
  • Issue investigation: Investigate production issues and engage relevant teams for mitigation and strategic solutions.
  • System resiliency management: Drive system failover and disaster recovery processes.
\Requirements
  • Bachelor's degree in computer science, information technology or equivalent experience.
  • 10+ years of experience in application support, system administration, or related role.
  • Hands-on technical skills in monitoring tools, cloud infrastructure, database management systems, operating systems, problem-solving, analytical skills, communication, interpersonal skills, and teamwork.
  • Strong experience in trading workflow, data analytics, TCA report, and business intelligence tools is preferred.
\What We Offer

A dynamic and diverse team environment that encourages innovation, collaboration, and growth. Flexible work arrangements to balance work-life harmony. Equal opportunities for career advancement and professional development.

\About Us

Our organization is a values-driven entity with PRIME Values guiding our decision-making processes. We strive to inspire, make an impact, and foster a culture of meritocracy and excellence.



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