Beauty and Wellness Expert

4 days ago

Singapore beBeeManager Full time

Beauty and Wellness Manager

About us:

We are a leading beauty and wellness brand in Singapore, dedicated to providing exceptional products and services using the latest technology and methods.

We strive to create personalized experiences for every customer, catering to their unique needs.

Job Overview

The Beauty and Wellness Manager will oversee the daily operations of our outlet, ensuring exceptional customer experiences and contributing to the continued success of our brand. This pivotal role requires a motivated individual with a proven background in beauty and wellness management.

  • Lead and motivate a team of consultants and therapists to optimize sales while maintaining exceptional service and retail standards.
  • Achieve customer service and sales objectives by fostering a culture of excellence.
  • Handle customer refund and complaint cases promptly to ensure resolution and satisfaction.
  • Gather and document customer testimonials, feedback, and "before and after" photos.
  • Collaborate on marketing strategies to enhance outlet sales performance.
  • Identify opportunities for improvement and implement necessary changes to elevate customer experience and service standards.
  • Demonstrate resourcefulness, a service-oriented mindset, and hands-on management skills.
  • Assist the management team in managing retail staff, ensuring adherence to company policies and operational guidelines.
  • Monitor inventory levels and ensure smooth daily operations.
  • Provide training and mentorship to new staff to maintain high operational and service standards.

Requirements

  • Minimum of 3-5 years of experience in the beauty or spa industry, with prior experience in a managerial role preferred.
  • A highly motivated individual who is sales-driven and result-oriented.
  • Proven track record in achieving sales targets and driving business growth.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills with a strong focus on customer service.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Proficient in using basic computer software for inventory and sales tracking.
  • A beauty or spa-related certificate/diploma is an added advantage.

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