Beauty & Wellness Manager

5 days ago

Singapore EROS BEAUTY & WELLNESS PTE. LTD. Full time

We are looking for a Beauty & Wellness Salon Manager to be responsible for our salon’s day-to-day operations.

Beauty & Wellness Salon Manager responsibilities include supervising staff, scheduling shifts, promoting our services and keeping updated records of expenses and revenues. If you are familiar with beauty treatments and have excellent organizational abilities, we’d like to meet you.

Ultimately, you’ll help boost client satisfaction and increase our revenues.

**Requirements**:

- Lead the Outlet Team in achieving Outlet Sales Target
- Achieve Personal Sales Target
- Support the team and ensure that they can meet team's performance KPI
- Responsible for daily outlet operations such as handling of customer complaints, motivate staff morale, provide guidance & coaching to staff, etc
- Able to train, mentor and coach outlet staff to develop and maximize their performance
- Provide professional consultation and advice customers on suitable beauty products and treatments
- Ensure good customer experience and service standard
- Assist in daily retail operation
- Proven work experience as a Beauty & Wellness Salon Manager or similar role
- Good knowledge of beauty treatments and products (e.g. for skin care)
- Bookkeeping knowledge
- Excellent organizational skills
- Ability to handle customers’ requests and complaints with grace
- Holding relevant Certificatoins in Beauty Industry
- Additional certification in Beauty Therapy or Cosmetology is a plus

**Responsibilities**:

- Oversee daily salon operations and sales
- Hire and train Beauticians, as needed
- Organize employees’ shifts, considering peak times and seasonality
- Order beauty products, like creams and essential oils and replenish stock
- Arrange for regular maintenance services for all equipment
- Ensure all beauty treatments meet high quality standards
- Maintain staff records, including salaries and working schedules
- Promote services, products and discounts on social media
- Receive payments from clients and track all transactions
- Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
- Run online competitions and offer discount packages to attract new customers

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