Change Communications Manager

6 days ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

Key Responsibilities:

  • Develop and implement change communication plans targeted at NTU staff and students in relation to the university's key student-related initiatives and other relevant projects like enhancement of student intranet.
  • Develop content and direct creative execution to provide a consistent, targeted, and impactful change communication messages.
  • Work collaboratively with key stakeholders on change communication matters like presentations, communication materials etc.
  • Build and maintain solid partnerships with internal NTU stakeholders to better develop, coordinate, direct, and facilitate strategic change management and communications designed to meet business goals.
  • Design campaigns to target specific audiences, placing an emphasis and discipline on campaign performance to help with recommendations for future programmes.
  • Lead on website content for student intranet related to Student Management System (SMS) and Student and Academic Services Department (SASD) related matters including NTU Education.
  • Contribute ideas for new programmes, researching and recommending innovative branding techniques.
  • Research and understand key business challenges, stakeholder behaviour, target audiences, competitive activity that impacts programmes within the business and assigned departments.
  • Identify and present opportunities for consistency in messaging and user experience across channels including physical signage, digital platforms, and printed materials.
  • Stay informed of developments in the field of marketing and communications within the education industry to foster ideas and innovation.
  • Design and deliver differentiated communication messages for stakeholder groups identified for Target Operating Model (for student and academic services).

Ideally, You Will Possess:

  • At least 8 years in strategic communication, project communication or equivalent, in large organisation.
  • At least 8 years in change management with the ability to effectively communicate and facilitate organisational change initiatives.
  • Strong, versatile copywriting skills to create engaging and impactful content across various channels.
  • Proactive approach in resolving problems and issues as they arise.
  • Critical thinking abilities coupled with excellence in crafting clear and concise messaging.
  • Good organisational, planning, and coordination skills to manage multiple projects effectively.
  • Ability to multi-task and re-prioritise as needed.
  • Desire to take full ownership of assigned projects and can work independently.
  • Ability to manage multiple projects simultaneously ensuring deadlines and objectives are met.
  • Possesses a sense of urgency; is self-motivated and meticulous attention to detail.
  • Strong interpersonal skills and ability to build collaborative relationships.
  • Good verbal presentation and written skills, group dynamic, and facilitation skills for engaging communication.
  • Working knowledge of Microsoft Office and web content management systems experience.
  • Driven to achieve goals and deliver high-quality outcomes with a focus on measurable results.
  • Eagerness to seek out new knowledge, skills, and experiences to enhance professional growth and development.
  • Demonstrated ability to collaborate effectively with colleagues and contribute to a positive team dynamic.
  • Willingness to embrace change and adjust to evolving priorities or circumstances.

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