Client Service Ambassador

2 weeks ago

Singapore Porcelain Pte Ltd Full time

A Client Service Ambassador (CSA) is the face of our brand and plays a key role in building lasting relationships with every client. The CSA ensures a warm and premium service experience while understanding client needs and offering thoughtful recommendations on Porcelains' range of products and treatments. While the role is centered around service, CSAs are also expected to support the customer journey, including when opportunities to guide a purchase arise, so that the client experience is seamless from start to end.
Responsibilities & Duties
Attend to customers professionally across all touchpoints in-store, phone, email, or appointment channels
Respond promptly and clearly to customer queries and service needs
Deliver a premium service experience and represent Porcelains standards in-store
Maintain and update client interactions in the CRM system
Offer service insights, skincare tips, and product knowledge that support client goals
Build rapport and meaningful connections with clients to encourage return visits and trust
Recommend solutions in a sincere and helpful manner
Take ownership in resolving client issues and service recovery where needed
Work closely with the team (therapists, managers, etc.) to ensure overall customer satisfaction
Support basic retail operations: POS handling, store opening/closing,

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