Head, Client Engagement Journey

1 week ago

Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time
Roles & Responsibilities

JOB SUMMARY

We are seeking an accomplished and visionary professional to join our team as the Head, Engagement Journeys & Experience Delivery for our Wealth & Retail Banking. The role is responsible for leading the vision, strategy and execution of Client Engagement Journeys and uplifting experiences across digital assets (Mobile & Web). It will require the selected candidate to create simple, personalized, and delightful experiences underpinning innovative features across rewards / loyalty programmes, client financial health, beyond banking propositions, gamification and insights driven growth strategies. The role will require in-depth understanding of client behaviours, designing initiatives to enhance engagement and in return deliver sustainable growth across existing clients. The role requires close collaboration with Design, Digital Sales, Product, Segment, Marketing and Analytics teams to maximise engagement. Success in the role to be gauged in material uplift in client engagement, retention, and growth in client relationship with the

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