
Manager, Sales Support
1 week ago
Job Details
Job Title : Manager, Sales Support - APJ
Tracking Code : A25-135
Job Location : 9 Raffles Place, Suite #17-03 Republic Plaza, Singapore
Job Level : Choose One
Category : Sales and related
Position Type : Full-Time/Regular
Job Purpose
The Manager, Sales Support leads the regional Sales Support team and provides support to regions AE’s and Partners in an operational manner. Manager, Sales Support is the primary link to Director, Sales Support while overseeing the resource allocation and workflow of Sales Support cases, orders, data collection and the preparation of reports to support the sales team. He/she will also identify and resolve operational issues and resolve complex customer requests or complaints.
Key Responsibilities
PROVIDE PRIMARY POINT OF CONTACT & HANDLE INQUIRIES AND REQUESTS
Primary contact of the regional Sales Support team
Prompt responses to phone calls, emails and Sales Support Cases
Redirect requests/issues to appropriate functions
Ownership of issues through to resolution
Recommend changes in product offerings or pricing to customers
Oversee the sales process from start to finish, including handling customers’ complaints and questions about products
Transition potential opportunities to Sales
COMMUNICATE WITH FIELD REP
Interact with SVP Sales, RVP Sales and
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