GTM Enablement Process Manager

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As a GTM Enablement Process Manager - Process & Tools, you will be a pivotal individual contributor, responsible for developing and delivering high-impact tools, processes, and methodologies content that empowers our global Sales and Customer Success teams. You'll take ownership of complex enablement deliverables, translating intricate information into clear, concise, and actionable resources. This role requires a blend of hands-on content creation, strategic thinking, and strong cross-functional collaboration to ensure our customer-facing teams have everything they need to excel.
This position is an individual contributor role reporting to Sr. Manager, Global Enablement Content
Responsibility
Lead the development and execution of diverse and increasingly complex enablement content, including sales guides, process documentation, training modules, FAQs, best practice documents, and quick reference guides for global GTM tools and processes
Manage both standard and non-standard work assignments, ensuring timely and high-quality delivery
Maintain accountability for the accuracy, relevance, and impact of your owned deliverables, ensuring they align with Docusign's brand and strategic goals
Represent the Enablement function on cross-functional projects and teams, advising on content strategy and requirements
Act as a functional lead on projects and initiatives that may have a long-term strategic impact
Determine the best structure and approach for your deliverables, considering multiple data sources and perspectives to characterize problems and opportunities effectively
Collaborate extensively with IT, Product Marketing, Sales Operations, Customer Success Operations, and other GTM teams to gather information, validate content, and drive alignment
Influence without direct authority at various organizational levels, building strong, trusted relationships with stakeholders
Challenge ideas or approaches diplomatically when necessary, maintaining relationships and ensuring optimal outcomes for the business
Distill complex information into clear, influential, and impactful communications, tailored to the audience
Maintain a strong and current understanding of our business, industry, and customer needs, acting as a fierce customer advocate
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
8+ years of significant experience in GTM Enablement, Sales Enablement, Customer Success Enablement, or a related function within an enterprise software or SaaS environment
Bachelor's degree or equivalent practical experience in Business, Marketing, Communications, Education, or a related field
Experience with standard Sales and Customer Success efficiency tools, such as Salesforce, Outreach, Gong, Apttus, and LinkedIn Sales Navigator
Preferred
Proficiency with content creation tools and platforms (e.g., Microsoft Office Suite, Google Workspace, Canva, Articulate, Adobe Creative Suite basics, or similar)
Familiarity with standard Sales and Customer Success processes such as building a quote, forecasting, executing against a sales methodology, and building territory and