Technical Support Engineer

3 days ago

Singapore Toku Pte Ltd Full time

Overview We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support processes. The ideal candidate is a problem solver with exceptional communication skills, a strong technical background, and a passion for delivering outstanding customer experiences. Responsibilities Provide support for all technical queries from customers related to Toku’s multi-product platform via email and other asynchronous channels. Diagnose and resolve technical issues related to call routing, IVR flows, integrations (CRM, ticketing systems), APIs, and platform configurations. Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback. Identify recurring issues and propose solutions or escalate them to prevent or minimize future occurrences. Help develop, document, and continuously improve support processes, ensuring efficiency, consistency, and scalability. Assist in training new team members on support protocols, product knowledge, and troubleshooting techniques. Proactively gather customer feedback and insights to improve our products, services, and overall technical support experience. Maintain detailed records of customer interactions, inquiries, complaints, and resolutions using our CRM system. Collaborate with the product development team to relay customer feedback and contribute to the improvement of our products based on user needs. Proactively stay well-informed with the different product releases, project timelines, and company/team updates to ensure the accuracy and relevance of information shared with customers or team members. Qualifications Strong understanding of VoIP, SIP, WebRTC, and cloud telephony concepts. Experience with contact center platforms (e.g., Genesys Cloud, Five9, Talkdesk, NICE CXone, Amazon Connect). Familiarity with APIs, scripting (Python, JavaScript, CURL commands), and cloud infrastructure (AWS – Debugging & troubleshooting using CloudWatch). The capability to evaluate and focus on in-depth problem analysis of Toku’s products and their integration into enterprise-wide mixed environments, as well as replicate and detail for referral to Senior Support where required Familiarity with features, troubleshooting techniques, and administration tasks on Microsoft Windows is good to have. Working experience with the following: Help Center/knowledge bases, Microsoft Teams is an advantage. At least 2 years of experience in a technical software environment. Preferably within a startup or fast-paced environment. Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner. Detail-oriented with exceptional organizational and multitasking abilities to manage multiple customer inquiries simultaneously. Familiarity with CRM software and support ticketing systems (Atlassian – Jira)Ability to work independently and collaboratively within a team, demonstrating a proactive and self-motivated attitude. Ability to work shifting schedules #J-18808-Ljbffr

  • IT Support Engineer

    2 weeks ago

    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...

  • Technical Support Engineer/ Technical Support

    2 weeks ago

    Singapore Comaea Consulting Pte Ltd Full time

    **Job Information**: Industry **Marine** *** Work Experience **5+ years** *** Salary **Attractive** *** City **Singapore** *** State/Province **South West** *** Country **Singapore** *** Zip/Postal Code **079026** Our client is an international marine capital equipment manufacturer and a leader in the marine industry in its...

  • TECHNICAL SUPPORT ENGINEER

    3 days ago

    Singapore PH HYDRAULICS & ENGINEERING PTE. LTD. Full time

    We are looking for a highly skilled and motivated Technical Support Engineer to join our team in the Offshore & Hydraulics Industry . The successful candidate will provide technical expertise and support to our clients and sales teams, ensuring that our clients receive tailored solutions for their offshore and hydraulic needs. This role involves providing...

  • Technical Support Engineer

    12 hours ago

    Singapore Henderson Scott Full time

    **Technical Support Engineer - APAC / Cyber Security Start-Up Vendor** **Salary**: Paying up to $80k SGD **Location**: Singapore. Hybrid role - you will need to go into the office 2-3 times a week. Exciting opportunity for a support engineer/system engineer to join a pre-IPO cyber security vendor in Singapore. You will work with their customers to...

  • Technical Support Engineer

    2 weeks ago

    Singapore NODEFLAIR PTE. LTD. Full time

    Overview We’re partnering with a well-funded, fast-growing tech company to hire a Technical Support Engineer to join their team. What You’ll Be Doing Resolve technical issues and automate repetitive support workflows Support system integrations and assist customers with development-related tasks Investigate and resolve issues in transactional systems to...

  • Technical Support Engineer

    4 days ago

    Singapore Ireckonu - Hotel Middleware & CDP+ Full time

    Overview Technical Support Engineer at Ireckonu - Hotel Middleware & CDP+Join to apply for the Technical Support Engineer role. You will be the first line of defense in ensuring the smooth operation of our Azure Cloud infrastructure and integrated systems. You’ll provide hands-on technical support to our hospitality clients, resolve incoming issues...

  • Technical Support Engineer

    2 days ago

    Singapore VALLEN SINGAPORE PTE. LTD. Full time

    As Senior Technical Support Executive, you review and study technical requirement, liaise with principal and customer and provide innovative technical solutions to customers, add value to their operations and strengthen relationships with them. You will play a vital role in guiding and supporting the team in technical matters and problem solving. What will...

  • Technical Support Engineer

    2 weeks ago

    Singapore LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD Full time

    **Responsibilities**: - Organize **technical training **on the engine, electrical, hydraulic, batteries, and fleet management system. (Practical and online webinar) - Preparation for new series of forklifts (software/special tools/training schedule) - **Training and Development plan **for Field Service Technicians (FST) and team leaders including train the...

  • Technical Support Engineering

    1 week ago

    Singapore Backer cellnergy pte ltd Full time

    Technical Support Engineer (Electrical/Electronic)We are seeking a talented Technical Support Engineer to join our dynamic team at Backer Cellnergy Pte Ltd. In this role you will be responsible for providing exceptional technical support to our valued customers. Your expertise in Electrical/Electronic Engineering will be crucial in ensuring our products and...

  • Technical Support Engineer

    2 weeks ago

    Singapore CardioScan Full time

    **Reporting to**: CEO, CardioScan Asia **Location**: Singapore **Employment type**: Full-time **Salary**: SGD $2500 to $3500 per month, plus health cover **About Us** CardioScan is a health innovation brand that has grown to become a global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in...