Manager, Business Office

3 days ago

Singapore Singapore General Hospital Full time

Overview
Join our dynamic Billing team as a Manager, where you will play a pivotal role in leading healthcare billing excellence whilst driving the transformative implementation of the National Billing System. This position offers the opportunity to shape billing processes, develop your team, making a direct impact on healthcare finance operations. In this role, you will be involved in the following areas:
Responsibilities
Charging/ Billing Roles
Administer the charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
Maintain master records in SAP-ISH & eCCAP that control billing system configurations
Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions (e.g. CPF Board, private medical insurers, MCPS, etc.)
Represent BO-Billing in inter-department meetings and collaborate on issues affecting patient billing
Team Leadership and Supervision
Lead a team of Billing staff to achieve departmental KPIs and operational targets
Schedule work assignment and allocate resources for adequate coverage
Set clear expectations, manage staff career development, and foster positive team culture
Customer Service
Handle public enquiries and complaints efficiently, courteously and professionally
Provide clear explanations for billing enquiries from patients and family members
Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction
Purchased Services Management
Oversee purchased services from external parties accurate and timely charging to patient bills
Administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards
Conduct regular compliance audits
System Enhancement & Roll-Outs, National Billing System (NBS)
Represent BO-Billing in user requirement gathering and User Acceptance Testing for system enhancements
Establish SOPs, and train staff for system implementations and new service roll-outs
Support the implementation of NBS as the designated expert user and/or primary trainer
Analyse, identify, and report gaps between existing business requirements and NBS functionalities and establish new SOPs and work instructions
Represent BO-Billing in discussions with Synapxe, system vendors, and external stakeholders regarding billing and finance systems
Others
Provide management decision support through data extraction, collation, and business analysis as required
Ensure timely reporting to MOH, management and other stakeholders
Facilitate external audits and respond to auditor requirement and queries
Qualifications
Degree in Accountancy, Business Administration (major in Accountancy or Finance) or Professional Accounting Qualification (ACCA or CA) is preferred
Minimum 5 years of experience in Accounting/ Finance field; 2 years of supervisory experience
Prior experience in a healthcare setting will be an advantage
Proficient in Microsoft Office applications (Word, Excel, Powerpoint)
Ability to thrive in a dynamic, fast-paced environment
Strong interpersonal and communication skills with the ability to get stakeholder support
Collaborative team player skilled in managing cross-functional and institutional relationships
Adept at navigating complex, ambiguous, and challenging situations
Excellent organisation and prioritisation skills
Systematic and able to work independently under tight deadlines
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