Manager, Business Office

1 day ago

Singapore Singapore General Hospital Full time

Overview Join our dynamic Billing team as a Manager, where you will play a pivotal role in leading healthcare billing excellence whilst driving the transformative implementation of the National Billing System. This position offers the opportunity to shape billing processes, develop your team, making a direct impact on healthcare finance operations. In this role, you will be involved in the following areas: Responsibilities Charging/ Billing Roles Administer the charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures Maintain master records in SAP-ISH & eCCAP that control billing system configurations Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions (e.g. CPF Board, private medical insurers, MCPS, etc.)Represent BO-Billing in inter-department meetings and collaborate on issues affecting patient billing Team Leadership and Supervision Lead a team of Billing staff to achieve departmental KPIs and operational targets Schedule work assignment and allocate resources for adequate coverage Set clear expectations, manage staff career development, and foster positive team culture Customer Service Handle public enquiries and complaints efficiently, courteously and professionally Provide clear explanations for billing enquiries from patients and family members Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction Purchased Services Management Oversee purchased services from external parties accurate and timely charging to patient bills Administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards Conduct regular compliance audits System Enhancement & Roll-Outs, National Billing System (NBS)Represent BO-Billing in user requirement gathering and User Acceptance Testing for system enhancements Establish SOPs, and train staff for system implementations and new service roll-outs Support the implementation of NBS as the designated expert user and/or primary trainer Analyse, identify, and report gaps between existing business requirements and NBS functionalities and establish new SOPs and work instructions Represent BO-Billing in discussions with Synapxe, system vendors, and external stakeholders regarding billing and finance systems Others Provide management decision support through data extraction, collation, and business analysis as required Ensure timely reporting to MOH, management and other stakeholders Facilitate external audits and respond to auditor requirement and queries Qualifications Degree in Accountancy, Business Administration (major in Accountancy or Finance) or Professional Accounting Qualification (ACCA or CA) is preferred Minimum 5 years of experience in Accounting/ Finance field; 2 years of supervisory experience Prior experience in a healthcare setting will be an advantage Proficient in Microsoft Office applications (Word, Excel, Powerpoint)Ability to thrive in a dynamic, fast-paced environment Strong interpersonal and communication skills with the ability to get stakeholder support Collaborative team player skilled in managing cross-functional and institutional relationships Adept at navigating complex, ambiguous, and challenging situations Excellent organisation and prioritisation skills Systematic and able to work independently under tight deadlines #J-18808-Ljbffr

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