Reservations Agent

3 hours ago


Singapore MERCURE SINGAPORE BUGIS Full time

Job Responsibilities Reporting directly to the Assistant Reservations Manager/ Director of Revenue, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. Must work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant “feedback” concerning both enquiries and firm reservations. Must work at all times in maximizing the hotel’s occupancy potential, whilst protecting the hotel’s business mix. Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. Job Requirements Minimum Secondary Level Knowledge in Word and Excel Good verbal and written commnication skills Skill in resolving customer issues and addressing concerns effectively We regret to inform that only shortlisted candidates would be notified. #J-18808-Ljbffr


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