Operations Specialist II

2 weeks ago

Singapore beBeeOperations Full time
Job Title: Operations Specialist II

The Global Command Center Operations team is a dynamic and fast-paced environment responsible for the day-to-day monitoring of network and infrastructure operations. As an Operations Specialist II, you will provide customer service, troubleshooting, and incident escalation for internal and external customers contacting the Global Command Center. Main Responsibilities:

  • Provide Tier I network and customer service support for mission critical 24/7 Data Centers
  • Participate in the weekly 24/7 on-call schedule
  • Provide proactive and reactive assistance to all external customers
Key Skills and Qualifications:
  • 2-3 years of experience working in a 24/7 Network Operation Center, Contact Center, or equivalent
  • Excellent written and oral communication skills, able to engage with colleagues and customers and diffuse difficult situations
  • Strong follow-through and initiative to stay with issues until they are resolved
Benefits:
  • Opportunity to work in a dynamic and fast-paced environment
  • Chance to develop strong problem-solving and analytical skills
What We Offer:
  • Competitive salary and benefits package
  • Ongoing training and development opportunities

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