Senior Product Quality Engineer

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered. As a Senior Quality Engineer in our Global Manufacturing and Operations team, you’ll be developing award-winning products for consumers worldwide, ensuring that they are designed, produced, and delivered at the best quality standard. This highly challenging yet rewarding role requires strong management skills and meticulous monitoring of our product & process quality to provide our customers with the best experience. Our Global Manufacturing and Operations team is involved with all Secretlab’s industry-leading designs, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments. Responsibilities Responsible for the quality of Secretlab’s products and manage Product Life Cycle from development through to production and aftersales Design, implement, lead, and continuously improve initiatives which enhance quality standards of our product, processes, and suppliers Build and implement a quality management system which accounts for regular inspections, testing and auditing of suppliers Ensure that our quality standards are adhered too, collaborating with on-site SQEs to ensure the necessary tests and audits are performed. Perform root cause analysis on issues pertaining to products and/or processes, collaborating with the relevant teams to troubleshoot and provide resolutions while preventing repeated failures. Regularly monitor and report on quality KPIs, analyzing data to identify trends, patterns, and areas for improving our quality control processes Provide support and solutions to the Customer Service team on market feedback in a timely and effective manner, incorporating these feedback to build and improve quality in product development. improvement. Collaborating with cross-functional stakeholders such as our Industrial Designers, Mechanical Engineers, and Sourcing teams to develop and implement corrective and preventive action plans. Conduct risk assessments and develop risk management plans to prevent/mitigate quality issues from early stages till end-of-life. Develop and deliver training programs on quality control procedures and standards. Ensuring compliance with regulatory requirements and standards. Undertake special projects or assignments as required. Requirements Bachelor’s Degree in Mechatronics, Mechanical Engineering, Electrical Engineer, Quality Engineering, or a relevant course of studies. External qualification as a certified quality engineer would be an added advantage. At least 6-8 years of relevant work experience, with good knowledge and practical experience in Supplier Quality Management and Manufacturing processes is preferred Good knowledge of and ability to interpret ISO 9001 and BIFMA standards, and prior experience as Internal Quality Auditor is an advantage. Strong knowledge of quality concepts, methodologies and tools and awareness of the impact of the failure/ cost of quality. Knowledge of, and hands-on experience with developing reliable problem-solving approaches. Self-motivated and able to work independently with good skill in organizing tasks based on priority. Strong communication skills with business proficiency in English and Mandarin (verbal & written, for liaising with Mandarin speaking vendors). Strong sense of initiative, taking pride and ownership of work tasks. Availability to travel as needed to perform supplier assessments/audits. Bonuses Passion for the e-sports/ gaming industry Professional experience/ knowledge pertaining to manufacturing of furniture/ office furniture #J-18808-Ljbffr