Network Management Associate

7 days ago

Singapore Third Bridge Group Limited Full time

Network Management Associate & Specialist Care
Third Bridge is a market-leading investment research firm, offering integrated solutions for the world's top investors and business leaders to facilitate smarter and faster decision-making. With a unique combination of human insights, investor-led content, and a global expert network, we serve over 1,000 investment firms, providing 24/7 coverage through our team of 1,300+ employees across nine offices.Position Overview:As a key member of our team, you will be responsible for managing relationships with new, existing, and tenured Consultants (Experts) using our internal tools. Your role will involve strict compliance procedures, including GDPR and PII guidelines, to ensure the highest quality of responses and resolutions. Collaboration with other Customer Care and Network Management Team members globally is essential for success in this role.Responsibilities:In this position, your responsibilities include:- Acting as a mediator between Third Bridge and external experts to facilitate the provision of services to clients- Addressing customer questions and complaints, providing timely solutions and alternatives, and ensuring resolution- Maintaining accurate and up-to-date data- Ensuring a positive experience for internal and external stakeholders- Responding to queries through various communication channels- Listening to and addressing stakeholder needs, feedback, and concerns- Facilitating smooth handovers between internal departments and teams- Working collaboratively to meet and exceed assigned goalsQualifications:Skills required for this role:- 1+ years of relevant administrative and/or customer service experience- Excellent interpersonal, written, and verbal communication skills- Ability to handle stringent deadlines and multitask effectively- Proficiency in cultivating and managing relationships with senior executives- Strong conflict management and resolution skills- Flexibility in time management across international time zones- Self-motivated, detail-oriented, and able to work independentlyAdditional Information:Rewards and benefits for this role include:- Competitive Compensation- Paid Time Off, including holidays and leaves- Learning & Development opportunities- Health & Well-being benefits- Life Cover and Insurance benefits- Flexibility in work arrangements- Fun at Work activities- Snacks & Refreshments- CSR Days for social responsibility initiativesApplicants must have permission to work in the country they are applying in. Third Bridge is dedicated to fostering an inclusive environment and is an equal opportunity employer. Candidates are encouraged to apply even if unsure about their fit for the role.,
Recruiter Details
Third Bridge Group Limited
Job Tags
it network, networks, network management
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Network Management Associate & Specialist Care
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