Associate Engineer

6 days ago

Singapore Singtel Full time

Join to apply for the
Associate Engineer_Contract (Networks)
role at
Singtel
Singtel Networks, the most established telecommunications infrastructure provider in Singapore, is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and are a strong believer in upskilling and nurturing all individuals. Come join us today as we build Singtel’s Networks of tomorrow.
Make An Impact
To track and manage different type of maintenance tickets of different product and campaign (e.g., evolve, elite, polcam, etc.).
Investigate and analyse operation reports and make recommendations for process improvement.
Conduct random audits on the field engineers’ job and adherence to procedures.
Coordinate with various stakeholders (internal, field partners and customers) to ensure fault onsite resolution.
Ensure that faults are attended by partners and resolved onsite as reported by customers.
Ensure that partners follow Singtel guidelines in attending rectifying faults and dealing with customers.
Ensure that maintenance tickets are assigned to the relevant partners.
Ensure that Field Engineers onsite perform necessary checks and rectification or refer to relevant parties for follow-up.
Provide weekly reports for analysis (e.g., weekly fault trend, repeated visits).
Work with stakeholders on device management to ensure spares are available for partners.
Skills For Success
Diploma in Computer Science or Engineering or equivalent
2-3 years relevant experience
Good understanding of basic data communication and information and communication technology (e.g., mobile, broadband, voice and TV)
Good at planning and organization
Possess Class 3 driver licence
Rewards that Go Beyond
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
Are you ready to say hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Telecommunications
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