Sr/ Customer Support Associate
7 days ago
Family Group: Ancillary
Responsibilities
Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
Coordinate medical appointments across various specialties and clinics
Process referrals from primary care physicians and external specialists
Send appointment reminders and follow-up communications
Maintain accurate patient records in the hospital appointment system
Document all patient interactions in the CRM system
Provide clear guidance on appointment preparation and clinic locations
Support patients with special requirements or urgent medical needs
Requirements
Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
Strong communication skills with a patient-focused mindset
Attention to detail and ability to maintain accurate records
Capability to handle multiple tasks in a fast-paced environment
Professional and empathetic approach to patient concerns
Basic computer literacy
Team player with a positive attitude
Working hours: Office hours on weekdays and half day on alternate Saturday.
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