Technology Support Lead

1 day ago

Singapore JPMorgan Chase & Co. Full time

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support Lead in Corporate Data & Analytics Service, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities Lead tech support teams to deliver end-to-end application and infrastructure services for business operations. Assess issue impact, determine priority, and seek rapid solutions or workarounds for every incident. Investigate raised issues by researching similar incidents, learning data models, and checking logs. Troubleshoot application problems using technology skills and collaborate with partner teams for resolution. Leverage analytics and reporting tools to identify issue trends and propose solutions. Document inquiries, troubleshooting steps, and resolutions to share knowledge with the team. Own issues fully, escalate to support and SRE teams when necessary, and ensure resolution. Update users on issue impact and remediation progress, and follow up with development teams for defects. Organize meetings with users to understand challenges in using technology services. Provide feedback and reports to tech teams and product owners, helping prioritize fixes and liaising with end-users. Required qualifications, capabilities, and skills Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines Minimum 5+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services Manage applications or infrastructure in large-scale environments, both on premises and public cloud. Lead tech support teams with proven experience in team management. Utilize observability and monitoring tools and techniques proficiently. Execute ITIL framework processes effectively within technology operations. Focus on customer needs with a proactive, service-oriented mindset. Demonstrate discipline, process orientation, and strong attention to detail. Exhibit outstanding ownership, dedication, and accountability in all responsibilities. Apply analytical, validation, and data reporting skills to solve problems. Leverage knowledge of banking products, programming languages, ticketing systems, and change management practices. #J-18808-Ljbffr

  • Technology Support Lead

    5 days ago

    Singapore JPMorganChase Full time

    Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support Lead in Corporate Data & Analytics Service, you will play a leadership role in ensuring the operational...

  • Lead Professional Officer

    5 days ago

    Singapore Singapore Institute of Technology Full time

    Lead Professional Officer (Food Technology)Job Description for the Lead Professional Officer (Food Technology) role at Singapore Institute of Technology . Job Purpose The Professional Officers Division (POD) houses a centralized pool of academic staff under the Professional Officers scheme. Professional Officers come with specialised and deep technical...

  • Technology Support Lead, Credit Trading

    2 weeks ago

    Singapore JPMorgan Chase Full time

    Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.As a Technology Support Lead in the Commercial and Investment Banking Technology Credit Trading team,  you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical...

  • Technology Support Lead, Credit Trading

    7 days ago

    Singapore JPMorgan Chase Full time $80,000 - $120,000 per year

    Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.As a Technology Support Lead in the Commercial and Investment Banking Technology Credit Trading team,  you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical...

  • Technology Support Lead, Credit Trading

    1 week ago

    Singapore JPMorganChase Full time

    Technology Support Lead, Credit Trading J.P. Morgan Chase Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Job Responsibilities Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Execute policies and procedures that ensure...

  • Technology Support Lead, Mission Control

    1 week ago

    Singapore JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production...

  • Technology Lead

    2 weeks ago

    Singapore SSR Personnel Full time

    Job Details Position Details Position Title Technology Lead Reporting Manager Chief Technology Officer Department Technology Location Singapore ( On site) Team/# of reports 1+ Purpose/Primary Function Mandatory Requirements Good with coding Expert in Kubernetes & Docker Expert in Managing Cloud Infrastructure (any cloud) Expert in Version Control Our...

  • Senior Manager, Workplace Technology

    1 week ago

    Singapore Technology Solutions Full time $120,000 - $180,000 per year

    Get to Know the TeamGrabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences, and we are looking for individuals with similar customer-centric...

  • Technology Lead

    19 hours ago

    Singapore Vega Solutions Full time

    Vega Solutions | Singapore, SG Welcome to our dynamic web3 venture builder. Based in Singapore, we are a passionate team of founders, developers, creatives, and builders, united by a shared mission to lead in the latest industry trends. Join us as we incubate groundbreaking projects and provide invaluable knowledge, guiding the next generation of web3...

  • Applications Support Technology Lead

    2 weeks ago

    Singapore Citi Full time

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...