Technology Support Lead, Mission Control

**JOB DESCRIPTION**
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

**Job responsibilities**
- As an individual contributor work with leads across multiple Mission Control and SRE teams to create critical customer journey dashboards to identify breaks in flows
- Work with SRE and Problem Management teams to identify and address thematic issues over regular time intervals
- Collaborate across the firm and vendor system to continually learn, innovate, and adopt new monitoring technologies and design monitoring solutions that can detect the issues within critical user journeys of the bank
- Identify opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability
- Act as the main point of contact during major incidents for critical user journey and demonstrates the skills to identify & solve issues quickly to avoid financial losses and reduce customer impacts

**Required qualifications, capabilities, and skills**
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Ability to multi-task and work flexibly in response to changing demands and manage stakeholders in all aspects and levels.
- Excellent communication skills (e.g., managing global bridges/ writing executive notifications)

**Preferred qualifications, capabilities, and skills**
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
- Prior experience in developing monitoring dashboard development using Splunk / Dynatrace / Grafana and event correlations projects
- Possess in-depth knowledge of the retail financial services domain and related IT systems

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.