Technology Support Lead, Credit Trading

4 days ago

Singapore JPMorgan Chase Full time

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the Commercial and Investment Banking Technology Credit Trading team,  you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job Responsibilities:


•   Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.


•   Execute policies and procedures that ensure operational stability and availability


•   Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools


•   Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration


•   Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


•   Support critical and complex batch processing applications. Batches runs on Autosys and internal developed framework.


•   Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked.


•   Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.


•   Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil.


•   Implement robust monitoring to proactively identify system issues and perform Start of Day checks.

Required qualifications, capabilities, and skills


•    Bachelor's degree or equivalent experience in a software engineering discipline


•    5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


•    Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud

  • Proficient in observability and monitoring tools and techniques
  • Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

  • Working knowledge in one or more general purpose programming languages and/or automation scripting
  • Practical experience with public cloud

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