Customer Service Officer

6 days ago

Singapore Aespere Group Pte Ltd Full time

Overview Established in 1967, Kin Teck Tong is a trusted Singaporean Traditional Chinese Medicine (TCM) brand with deep roots in Chinese medicinal herbs. Since 2005, we’ve evolved into a modern TCM clinic group, offering a full range of health and wellness services through 14 clinics under the “Modern Chinese Medical” and “Premier Chinese Medical” brands. We are passionate about making TCM more accessible, especially to younger generations, through contemporary clinic designs and bilingual physicians and therapists. At Kin Teck Tong, we believe in empowering health through the synergy of tradition and innovation. Position: Customer Service Officer Location: Singpost, Junction 8, Punggol Employment Type: Full-Time Work Schedule: 5-days work week (including weekends, on rotating shifts)Salary: Up to $2,700/month + Incentives Responsibilities Greet and register patients and visitors in a professional and friendly manner Answer phone calls and emails, assist with general inquiries, appointments, and follow-ups Schedule appointments and manage appointment flow efficiently Assist patients with their requests regarding treatments, medications, and wellness products Handle billing, process payments, and dispense herbal medication/products Maintain confidentiality of patients’ personal and financial information Monitor clinic inventory and assist in ordering stock and supplies Support clinic operations by adhering to company policies and procedures Collaborate with physicians and the clinic team to ensure service excellence Any other tasks assigned by the Clinic Manager or Physician Requirements Strong communication and interpersonal skills Bilingual in English and Mandarin preferred (to liaise with Mandarin-speaking patients)Confident, service-oriented, and a good team player Able to multi-task and thrive in a fast-paced clinic environment Willing to work weekends and rotating shifts Prior experience in customer service or healthcare will be an advantage Interest in healthcare/wellness industry is a plus Internal training will be provided What We Offer Attractive salary package with sales incentives and bonus Medical and dental benefits Staff discount on treatments and products Opportunities for career advancement and internal promotion How to Apply If you’re passionate about providing excellent service in a healthcare setting, we’d love to hear from you. Please send your updated resume in MS Word format to **@kintecktong.com.sg . We regret that only shortlisted candidates will be contacted. Be careful - Don’t provide your

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