Support Specialist

FX Operations Support - APAC Region

Join our dynamic global team and play a meaningful role in supporting trading operations across the APAC region. As a FX Operations Support, you'll provide technical and functional assistance for our trading application and infrastructure, collaborating with investment banks, internal teams, and product managers to ensure a seamless client experience.

We are seeking an energetic professional who thrives in a fast-paced environment, enjoys problem-solving, and is eager to learn new technologies. Your good communication skills, adaptability, and commitment to client success will make you a valuable asset to our team.

Key Responsibilities

-Act as the main point of contact for client inquiries, providing outstanding technical and functional support via phone and email.

-Troubleshoot and resolve issues, collaborating with internal teams and external partners to ensure swift resolution.

-Accurately document inquiries, investigation progress, and resolutions in Salesforce CRM.

-Guide clients through system functionality and workflows, ensuring they increase platform capabilities.

-Identify and raise critical issues with potential P/L or franchise risk.

-Maintain a solid understanding of financial markets, industry trends, and trading workflows.

-Supply to knowledge management by documenting solutions and sharing insights with the team.

Required Experience & Qualifications

-Previous experience in a high-pressure customer support environment, preferably within Investment Banking or Asset Management.

-Strong familiarity with full trade lifecycle, FIX, and SWIFT protocols.

-Demonstrable ability to collaborate with development teams, product support, and third-party providers.

-Sophisticated incident management, analytical troubleshooting, and ticket resolution expertise.

-A logical thinker with a problem-solving approach, self-motivation, and a strong team-oriented approach.

-High-level knowledge of financial markets and trading mechanics.

Skills & Attributes

-Initiative & Ownership - Proactively identifies issues and takes action without waiting for direction.

-Customer Focus - Understands client needs and provides tailored, insightful solutions.

-Technical & Product Expertise - Leverages knowledge of trading systems to support clients effectively.

-Teamwork & Communication - Works seamlessly with internal and external teams, adapting to different communication styles.

-Resilience & Adaptability - Thrives in high-stakes environments, maintaining composure and effectiveness.

Why Join Us?

-Work-Life Balance - Enjoy 25 days of PTO plus select federal holidays.

-Wellbeing Support - Access to a wellness allowance and employee assistance program.

-Hybrid Work Model - Work 2 days from home and 3 days in the office each week.

-Recognition & Growth - A culture of appreciation with global rewards and career development opportunities.

-Community Engagement - Get 2 paid days off to volunteer, plus company-matching for charity fundraisers and donations.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.