Client Solutions Specialist

2 days ago

Singapore CHOOSE 2 RENT SINGAPORE PTE. LTD. Full time
Summary:
As a Client Solutions Specialist, you will be the primary liaison between Choose 2 Rent and assigned partners, ensuring seamless execution of rental orders while delivering exceptional client service. This role requires proactive engagement, problem-solving, and operational excellence to maintain strong, long-term relationships with partners.
You will be responsible for managing client interactions, resolving issues, and coordinating with internal teams to align cross-departmental operations with business objectives. Your contributions will directly impact client satisfaction and company success.
Key Responsibilities:
Client Relationship Management:
  • Establish and nurture strong relationships with clients and partners.
  • Act as the primary point of contact for partners, addressing inquiries and resolving issues.
  • Regularly communicate with partners to understand their needs and ensure satisfaction.

Solution Development and Implementation:
  • Identify partner needs and opportunities, and develop tailored solutions to meet those needs.
  • Work with internal teams to ensure the successful implementation of solutions.
  • Proactively identify and propose new opportunities for growth and improvement.

Business Development:
  • Contribute to the development of new business opportunities.
  • Participate in activities and presentations to potential partners.
  • Help to increase sales or services for existing accounts.

Performance Analysis and Optimization :
  • Monitor and analyze the performance of partner accounts and partner trends.
  • Identify areas for improvement and optimization.
  • Prepare and present business reviews and reports to partners.

Cross-Functional Collaboration:
  • Coordinate efforts across various internal teams to ensure smooth and efficient operations.
  • Work closely with sales, marketing, and product teams.
  • Stay informed of all assigned partners' key contacts, equipment preferences, pricing agreements, and contracts.
  • Execute all day-to-day tasks of the Client Solutions Specialist role, ensuring adherence to CS Department Expectations.
  • Manage and maintain the department-shared inbox to prevent backlog; ensure all emails are actioned appropriately.
  • Review rental orders within 24 hours of receipt (preferably within 2-3 hours during business hours).
  • Monitor deadlines, ensuring the timely completion of tasks and client requests.
  • Provide escalation support and guidance to internal team members.
  • Proactively contribute to the overall success of the CS department.
  • Generate daily reports including but not limited to: quotes/tentatives, rental ending/late return reports, inventory, order creation, job list, tracking, etc.
  • Review all CS orders before client submission to ensure accuracy and maintain a low error rate.
  • Support CS team operations during busy periods or when multiple team members are out of office.
  • Collaborate with other departments such as Sales, IT, and Fulfillment to ensure seamless order processing.
  • Attend internal and external meetings as requested.
  • Communicate effectively with management, prioritizing requests and delivering timely updates.
  • Escalate potential risks or concerns that could negatively affect the company or employees.

Required Skills:
  • Ability to uphold operational standards and ensure compliance with company policies.
  • Strong organizational, interpersonal, and relationship management skills.
  • Excellent verbal, written communication, and presentation skills (phone, email, chat, meetings).
  • Exceptional multitasking, time management, and organizational skills.
  • Strong leadership traits include team motivation, coaching, and conflict resolution.
  • Initiative/self-starter/ability to work without close supervision.
  • High-level decision-making, negotiation, and critical thinking skills.
  • Proficient in Microsoft Excel/Word/Outlook/PowerPoint/OneDrive/CRM platforms.
  • Ability to work in a fast-paced environment with multifaceted demands while meeting deadlines.
  • Excellent interpersonal skills, including active listening and clear explanations.
  • High ethical standards with reliability, honesty, and trustworthiness.
  • Ability to take accountability for mistakes and implement solutions for continuous improvement.
  • Knowledge of industry and market trends.
  • Bachelor's Degree or equivalent experience.
  • Minimum of three years of work experience in a related field.

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