Client Solutions Specialist

Roles & Responsibilities

Summary:

As a Client Solutions Specialist, you will be the primary liaison between Choose 2 Rent and assigned partners, ensuring seamless execution of rental orders while delivering exceptional client service. This role requires proactive engagement, problem-solving, and operational excellence to maintain strong, long-term relationships with partners.

You will be responsible for managing client interactions, resolving issues, and coordinating with internal teams to align cross-departmental operations with business objectives. Your contributions will directly impact client satisfaction and company success.

Key Responsibilities:

Client Relationship Management:

• Establish and nurture strong relationships with clients and partners.
• Act as the primary point of contact for partners, addressing inquiries and resolving issues.
• Regularly communicate with partners to understand their needs and ensure satisfaction.

Solution Development and Implementation:

• Identify partner needs and opportunities, and develop tailored solutions to meet those needs.
• Work with internal teams to ensure the successful implementation of solutions.
• Proactively identify and propose new opportunities for growth and improvement.

Business Development:

• Contribute to the development of new business opportunities.
• Participate in activities and presentations to potential partners.
• Help to increase sales or services for existing accounts.

Performance Analysis and Optimization:

• Monitor and analyze the performance of partner accounts and partner trends.
• Identify areas for improvement and optimization.
• Prepare and present business reviews and reports to partners.

Cross-Functional Collaboration:

• Coordinate efforts across various internal teams to ensure smooth and efficient operations.
• Work closely with sales, marketing, and product teams.
• Stay informed of all assigned partners' key contacts, equipment preferences, pricing agreements, and contracts.
• Execute all day-to-day tasks of the Client Solutions Specialist role, ensuring adherence to CS Department Expectations.
• Manage and maintain the department-shared inbox to prevent backlog; ensure all emails are actioned appropriately.
• Review rental orders within 24 hours of receipt (preferably within 2-3 hours during business hours).
• Monitor deadlines, ensuring the timely completion of tasks and client requests.
• Provide escalation support and guidance to internal team members.
• Proactively contribute to the overall success of the CS department.
• Generate daily reports including but not limited to: quotes/tentatives, rental ending/late return reports, inventory, order creation, job list, tracking, etc.
• Review all CS orders before client submission to ensure accuracy and maintain a low error rate.
• Support CS team operations during busy periods or when multiple team members are out of office.
• Collaborate with other departments such as Sales, IT, and Fulfillment to ensure seamless order processing.
• Attend internal and external meetings as requested.
• Communicate effectively with management, prioritizing requests and delivering timely updates.
• Escalate potential risks or concerns that could negatively affect the company or employees.

Required Skills:

• Ability to uphold operational standards and ensure compliance with company policies.
• Strong organizational, interpersonal, and relationship management skills.
• Excellent verbal, written communication, and presentation skills (phone, email, chat, meetings).
• Exceptional multitasking, time management, and organizational skills.
• Strong leadership traits include team motivation, coaching, and conflict resolution.
• Initiative/self-starter/ability to work without close supervision.
• High-level decision-making, negotiation, and critical thinking skills.
• Proficient in Microsoft Excel/Word/Outlook/PowerPoint/OneDrive/CRM platforms.
• Ability to work in a fast-paced environment with multifaceted demands while meeting deadlines.
• Excellent interpersonal skills, including active listening and clear explanations.
• High ethical standards with reliability, honesty, and trustworthiness.
• Ability to take accountability for mistakes and implement solutions for continuous improvement.
• Knowledge of industry and market trends.
• Bachelor's Degree or equivalent experience.
• Minimum of three years of work experience in a related field.

Tell employers what skills you have

Negotiation
Coaching
Relationship Management Skills
Operational Excellence
Interpersonal Skills
Critical Thinking
Relationship Management
Customer Care
Conflict Resolution
Reliability
Client Service
Time Management
Accountability
Handle client service
Presentation Skills
client services relationships
Business Development
Pricing
Customer Relations
Team Motivation

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