Principal Product Success Manager

5 days ago

Singapore ServiceNow Full time

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‐enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud‐based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Work 1:1 with Portfolio Management's (PM) most strategic customers to drive adoption of new product capabilities and functionality. Resolve customer's challenges to support product adoption and achieve faster time to value. Design and architect technical approaches and solutions for Portfolio Management (PM) customers. Develop a deep understanding of PM strategic customers, and their use of Portfolio Management's products, building strong working relationships with key stakeholders. Influence and provide recommendations to customers and partners on the intended use of PM products to ensure adoption and eventual expansion across teams. Proactive resolve customer escalations and advise customers on how they can use PM products to successfully achieve desired outcomes and realize value. Interpret product usage data and dashboards to identify customers with adoption and renewal risk. Develop and leverage relationships across the ServiceNow organization that include Product Mgmt.,

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