Level 1 Desktop Engineer

1 week ago


Singapore RMA CONTRACTS PTE. LTD. Full time

Location
Changi Airport (Multiple buildings)
Working Hours
Monday to Friday, 8:30 AM – 6:00 PM
Key Responsibilities
IT Helpdesk & Desktop Support
Respond promptly to incoming calls and emails from end-users.
Provide 1st level support for ICT computing devices and peripherals.
Troubleshoot and verify hardware issues; coordinate with hardware vendors for repairs.
Perform software patching (e.g., Windows OS updates, antivirus updates, other software patches).
Set up, install, re-install, and dispose of ICT computing devices as needed.
Assist in relocation and reinstallation of computing devices across sites.
Ensure all relocated or new equipment is tested and fully functional.
AV Support
Provide user support for AV equipment in meeting rooms during hybrid meetings, Townhalls, and events.
Deliver 1st level troubleshooting for AV systems; escalate to vendors when necessary.
Conduct scheduled checks (minimum twice weekly) to ensure AV equipment is operational.
Support or be on standby for important VC/AV meetings, including those outside office hours.
Equipment Loan & IT Administration
Manage and maintain a pool of loan equipment (e.g., laptops, AV gear, portable storage).
Configure and issue loan equipment; reset to default configurations upon return.
Requirements
Proven experience in IT support or desktop engineering roles.
Solid knowledge of ICT computing devices, peripherals, and AV equipment.
Strong troubleshooting and coordination skills.
Good interpersonal, written, and verbal communication skills.
Customer-focused with a positive, can-do attitude.
Willingness to travel between multiple buildings within Changi Airport for support needs.
Nice to Have
Experience with hybrid meeting platforms (e.g., Zoom, MS Teams, WebEx).
Familiarity with asset management and IT ticketing systems.
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