Desktop Engineer

2 hours ago

Singapore CHARTERHOUSE PTE. LTD. Full time

About the Role
We are seeking a proactive and hands-on
Desktop Engineer
to join our IT team. The role involves supporting end users, maintaining IT hardware/software, and ensuring smooth daily operations. You will be part of a dynamic environment where problem-solving, responsiveness, and teamwork are critical.
Key Responsibilities
Provide Level 1 & 2 desktop support for end users, including troubleshooting hardware, software, OS, and network connectivity issues.
Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
Manage user accounts, Active Directory, and standard IT requests.
Support Microsoft 365, Windows OS, and common enterprise applications.
Participate in on-call rotation ( 24x7 support, one week per month ).
Perform hardware setup, equipment relocation, and occasional
heavy lifting
of IT equipment.
Ensure IT assets are tracked, secured, and maintained in compliance with company standards.
Collaborate with other IT teams to resolve escalated issues and support projects.
Requirements
Diploma/Degree in IT, Computer Science, or related field.
1–5 years of desktop support or IT support experience in enterprise environments.
Strong troubleshooting skills for Windows OS, Office 365, and basic networking.
Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira).
Ability to work independently, multitask, and handle critical issues under pressure.
Willingness to be on-call (24x7, one week/month).
Physically able to perform
equipment moves and heavy lifting
when required.
Nice to Have
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL.
Experience in endpoint security, MDM, or basic scripting.
Why Join Us
Opportunity to work in a supportive and growth-oriented environment.
Gain exposure to enterprise IT operations and infrastructure.
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