Level 1 Desktop Engineer

5 days ago

Singapore RMA Contracts Pte Ltd Full time $40,000 - $60,000 per year
Location: Changi Airport (Multiple buildings) Working Hours: Monday to Friday, 8:30 AM – 6:00 PM
Key Responsibilities:
IT Helpdesk & Desktop Support
  • Respond promptly to incoming calls and emails from end-users.
  • Provide 1st level support for ICT computing devices and peripherals.
  • Troubleshoot and verify hardware issues; coordinate with hardware vendors for repairs.
  • Perform software patching (e.g., Windows OS updates, antivirus updates, other software patches).
  • Set up, install, re-install, and dispose of ICT computing devices as needed.
  • Assist in relocation and reinstallation of computing devices across sites.
  • Ensure all relocated or new equipment is tested and fully functional.
AV Support
  • Provide user support for AV equipment in meeting rooms during hybrid meetings, Townhalls, and events.
  • Deliver 1st level troubleshooting for AV systems; escalate to vendors when necessary.
  • Conduct scheduled checks (minimum twice weekly) to ensure AV equipment is operational.
  • Support or be on standby for important VC/AV meetings, including those outside office hours.
Equipment Loan & IT Administration
  • Manage and maintain a pool of loan equipment (e.g., laptops, AV gear, portable storage).
  • Configure and issue loan equipment; reset to default configurations upon return.
Requirements:
  • Proven experience in IT support or desktop engineering roles.
  • Solid knowledge of ICT computing devices, peripherals, and AV equipment.
  • Strong troubleshooting and coordination skills.
  • Good interpersonal, written, and verbal communication skills.
  • Customer-focused with a positive, can-do attitude.
  • Willingness to travel between multiple buildings within Changi Airport for support needs.
Nice to Have:
  • Experience with hybrid meeting platforms (e.g., Zoom, MS Teams, WebEx).
  • Familiarity with asset management and IT ticketing systems.

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