Assistant Housekeeping Manager

2 weeks ago

Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time
Job Highlights
  • Dynamic working environment
  • Open and collaborative culture Inspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.
    Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named "Marie Villa" by the great-grandson of Singapore's well-known philanthropist, the late Mr Tan Tock Seng.
    Responsibilities:
    • To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
    • To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
    • Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
    • Establish a cross training program to enable staff to be multi-tasking with multi-skill.
    • Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
    • Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
    • Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
    • Develops standard operating procedures, as well as production and quality standards.
    • Assist in conducting monthly inventory checks on all operating equipment and supplies.
    • Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
    • Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
    • Know the operational use and available facilities of the PMS.
    • Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
    • Maintain the Daily Log Book.
    • Make recommendations to Management for modernization of equipment, methods or supplies.。
    • Assist in coordination and monitoring of the implementation of the "Perfect Room" program.
    • Be proactive and cooperate with hotel departments on sustainability program and initiatives.
    • Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
    • Contribute to and complete the Asset Management Programme of the hotel.
    • Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
    • Be responsible for special maintenance projects
    Qualifications:
    • Higher diploma or degree holder in business administration or related discipline
    • Minimum of two years of previous experience in a similar position
    • Experience in the hospitality industry will be an advantage
    • Ability to lead and motivate a team in a fast-paced environment.
    • Strong attention to detail and ability to follow specific instructions.
    • Knowledge of cleaning chemicals, proper storage, and disposal methods.
    • Ability to work well in a team environment and under pressure.
    • Strong sense of responsibility and attention to detail.
    • Ability to respond quickly and effectively to emergencies.
    • Must be available to work flexible hours, including nights, weekends, and holidays.
    • Excellent communication and interpersonal skills, with the ability to work as a team.
    • Good command of written and spoken English.
    • Ability to work under pressure and be flexible.
    • Passionate and enthusiastic with a positive 'can-do' attitude.

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