Level 1 IT Operator

7 days ago

Singapore PERCEPT SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

The Level 1 IT Operator is responsible for ensuring smooth day-to-day operations, identifying and resolving first-level faults, and maintaining overall operational efficiency. The role requires working in 12-hour rotating shifts, preparing detailed log reports, and consolidating monthly performance reports to support seamless communication and business continuity.

Key Responsibilities:

  • Monitor systems and equipment for abnormalities, ensuring continuous availability and performance.
  • Execute Standard Operating Procedures (SOPs) to manage alerts and resolve first-level incidents.
  • Escalate complex or unresolved issues to Level 2 teams or appropriate personnel in a timely manner.
  • Diagnose and troubleshoot basic system faults, applying corrective actions to restore normal operations.
  • Collaborate with cross-functional teams to address recurring or critical issues.
  • Maintain accurate, real-time operational log reports during shifts.
  • Consolidate and prepare monthly reports summarizing operational metrics, fault trends, and resolutions.
  • Act as the primary point of contact during shifts for updates, escalations, and notifications.
  • Ensure effective handover of duties and information between shifts to maintain operational continuity.
  • Adhere to organizational policies, compliance requirements, and regulatory standards.
  • Participate in periodic reviews, audits, and continuous improvement initiatives.

Experience & Skills Required:

  • Prior experience in system monitoring, IT operations, or technical troubleshooting is an advantage.
  • Strong analytical and problem-solving skills with attention to detail.
  • Proficiency in monitoring and reporting tools.
  • Effective communication skills for clear coordination, documentation, and escalation.
  • Ability to work independently and collaboratively in a 24/7 operational environment.

Work Environment:

  • Shift Pattern: 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.

To apply, simply click the "Apply" button or send your updated profile to

EA Licence No.:18S9405 / EA Reg. No.:R

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at to stay informed about new opportunities and events.

Tell employers what skills you have
Troubleshooting network
software troubleshooting
IT Operations Management
Troubleshooting
SOPs
Troubleshooting operating system
Business Continuity
troubleshooting procedures
Hardware troubleshooting
IT Operations
Network Troubleshooting
Compliance
Computer Hardware Troubleshooting

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