IT Support Engineer

7 days ago

Singapore COMBUILDER PTE LTD Full time

**IT Level 1 Support Engineer
Type: Contract-to-Hire

Work Location: Ang Mo Kio (Base), and onsite (for deployment and event) when required.

The IT Level 1 Support Role is to ensure smooth system operation and functionality so that end users can accomplish business tasks. The objective of the IT Level 1 Support Role will be to respond to support requests in a timely manner, be the initial reference point for all IT support issues, and to ensure the satisfaction of the end user, among other technical duties. IT Level 1 Support are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

**Responsibilities**:

- Provide helpdesk support to end-user through appropriate communication and responsive services
- Carry out patching of firmware and cyber security patches for hardware e.g. servers, routers, switches, as well as COTS patches
- Install antivirus software and ensure virus definitions are up to date.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use tools and diagnostic utilities to aid in resolving support requests.
- Document all reported incidents and service requests
- Assist and train users to improve the user experience
- Assist in deployment of hardware for customer’s events at designated locations
- Support customer’s events which may require some days of shift work (occasionally, on needs basis)

**Requirements**:

- At least Nitec or Diploma in IT or Computer Science preferred.
- Knowledge in Windows server OS, Linux server OS, network switches/routers in a virtual environment (vmware / hyper-v / citrix) would be an advantage. On the job training to be provided to applicant with relevant work exposure and education background.
- Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
- Pro-active, dynamic and with good analytical/conceptual thinking
- Confident and be able to work independently as well as in a team
- Good interpersonal skills.

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