
Reservations & Communications Officer
7 days ago
SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
We are seeking a passionate and detail-oriented Reservations & Communications Officer to join our dynamic team.
Job Purpose:
The role will efficiently handle guest and customer inquiries while maximizing revenue opportunities by managing reservations effectively.
Day to Day Responsibilities:
- Handle room reservations promptly and accurately through various channels, including phone, email, and online booking systems.
- Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests.
- Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail.
- Deliver excellent customer service while ensuring productivity, efficiency, and accuracy in booking and handling reservations.
- Assist with revenue management efforts by ensuring proper room allocation, monitoring occupancy levels, and suggesting adjustments to room rates based on demand and seasonality.
- Handle incoming calls and reservations inquiries with professionalism and a friendly demeanor.
- Process reservations efficiently and accurately using our reservation system.
- Upsell and promote hotel packages and amenities to maximize guest experience.
- Respond to guest inquiries via phone and email in a timely and courteous manner.
- Maintain accurate records of reservations and guest information.
Responsibilities:
- At least 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting (not mandatory).
- Proficiency in English, including a strong understanding of grammar, composition, and vocabulary.
- Excellent communication and interpersonal skills.
- Basic computer skills, with prior experience in Opera software preferred.
- Customer-focused with a positive attitude and a welcoming demeanour
- Ability to perform well under pressure.
- High energy level with a positive outlook.
- A willingness to go above and beyond to meet guest expectations.
- A genuine passion for customer service and hospitality.
-
Office Manager
7 days ago
Singapore AMP Design Co Pte Ltd Full timeCompany AMP Design Co Pte Ltd Designation Office Manager Date Listed 14 May 2025 Job Type Entry Level / Junior Executive, Experienced / Senior Executive - Part/TempIntern/TS Job Period Immediate Start, For At Least 6 Months Profession Admin / Secretarial Industry Architecture Location Name Kallang Avenue, CT Hub, Singapore Address 2 Kallang...
-
Reservations & Communications Officer -
3 weeks ago
Singapore SUNSET METT SING PTE. LTD. Full timeRoles & ResponsibilitiesSunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences...
-
Senior Automation Engineer
1 day ago
Singapore Pfizer Full timeSenior Automation Engineer - AMPS page is loaded## Senior Automation Engineer - AMPSlocations: Singapore - Tuastime type: Voltijdsposted on: Vandaag geplaatstjob requisition id: ## Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore.# # **Why Patients Need You**Whether...
-
Senior Automation Engineer
1 day ago
Singapore Pfizer, S.A. de C.V Full timeWe’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place. To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about...
-
Reservation Officer
2 weeks ago
Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full timeProcesses reservations by mail, telephone, central reservation systems referral. - Processes reservations from the sales office, other departments, corporate companies and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of...
-
Reservation Officer
1 week ago
Singapore Plaza Premium Lounge Full time $30,000 - $45,000 per yearProcesses reservations by mail, telephone, central reservation systems referral.Processes reservations from the sales office, other departments, corporate companies and travel agents.Knows the type of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all packages plans.Knows the credit policy of the hotel...
-
Reservations Officer
2 weeks ago
Singapore KECK SENG HOTEL PTE LTD Full time**Job Description**: - Promote and sell the Hotel products and services - Maintain a high level of product and service knowledge - Develop and maintain a regular pattern of sales activities with regular clients - Prepare and execute action plans which increase reservation sales and associated business - Manage group reservation and rooming list, accept &...
-
Reservations Officer
2 weeks ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time**Summary** As a Reservations Agent, you will be responsible for handling guest inquiries and reservations, providing excellent customer service, and ensuring guest satisfaction. You will be working closely with the front office and sales teams to maximize room revenue and occupancy. **Responsibilities**: - Ensure accurate and timely processing of...
-
Reservations Officer
3 weeks ago
Singapore WYNDHAM SINGAPORE HOTEL Full timeRoles & ResponsibilitiesResponsibilitiesRespond to room reservations enquiries via email and/or phone promptly and ensure it is replied promptlyHandles credit card information and charges for all prepaid reservationsCoordinate and communicate with operations for guest special requests to ensure smooth check inInput and update reservation information into...
-
Reservations Officer
2 weeks ago
Singapore ONE FARRER PTE. LTD. Full timeReporting to the Manager, Revenue & Reservation, the incumbent will be responsible for answering and responding effectively to all enquiries pertaining to the hotel’s rooms reservation in a knowledgeable, courteous and prompt manner. Key responsibilities: - Determine guests’ needs and quote the appropriate room and rate as per requirements and upsell...