Reservations & Communications Officer

1 week ago


Singapore SUNSET METT SING PTE. LTD. Full time

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world. We are seeking a passionate and detail-oriented Reservations & Communications Officer to join our dynamic team. Job Purpose: The role will efficiently handle guest and customer inquiries while maximizing revenue opportunities by managing reservations effectively. Day to Day Responsibilities: Handle room reservations promptly and accurately through various channels, including phone, email, and online booking systems. Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests. Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail. Deliver excellent customer service while ensuring productivity, efficiency, and accuracy in booking and handling reservations. Assist with revenue management efforts by ensuring proper room allocation, monitoring occupancy levels, and suggesting adjustments to room rates based on demand and seasonality. Handle incoming calls and reservations inquiries with professionalism and a friendly demeanor. Process reservations efficiently and accurately using our reservation system. Upsell and promote hotel packages and amenities to maximize guest experience. Respond to guest inquiries via phone and email in a timely and courteous manner. Maintain accurate records of reservations and guest information. Responsibilities: At least 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting (not mandatory). Proficiency in English, including a strong understanding of grammar, composition, and vocabulary. Excellent communication and interpersonal skills. Basic computer skills, with prior experience in Opera software preferred. Customer-focused with a positive attitude and a welcoming demeanour Ability to perform well under pressure. High energy level with a positive outlook. A willingness to go above and beyond to meet guest expectations. A genuine passion for customer service and hospitality.



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