Customer Support Professional

5 days ago


Singapore beBeeSupport Full time

Customer Support Professional

The role of the Customer Support Professional is to provide exceptional support and services to customers, ensuring their needs are met and exceeded. This involves managing customer relationships, responding to inquiries and requests, and providing solutions to complex problems.

In this position, you will work closely with internal departments and teams to resolve customer issues and queries in a timely manner. You will also be responsible for communicating effectively with customers, both verbally and in writing, to ensure that their concerns are addressed and their expectations are managed.

Key responsibilities include:

  • Managing customer relationships and providing exceptional support and services
  • Responding to customer inquiries and requests in a timely and effective manner
  • Providing solutions to complex customer problems and issues
  • Working closely with internal departments and teams to resolve customer issues and queries
  • Communicating effectively with customers to ensure their concerns are addressed and their expectations are managed

Requirements

  • Bachelor's Degree in a relevant field (Business, Engineering, Sales & Marketing)
  • Aerospace and Airline industry experience (5 years)
  • Experience in MRO and aftermarket activities (5 years)
  • Ability to travel for domestic and overseas business (50%+)
  • 10 years of related experience


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