Customer Support Professional

4 days ago

Singapore beBeeCustomerSupport Full time $3,000 - $4,500

Job Title: Customer Support Professional

Position Summary:

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Professional. In this role, you will be responsible for providing exceptional support to customers through various channels, including phone, email, and in-person interactions.

  • Customer Interaction Skills:
    • Manage inbound and outbound phone calls in a professional manner, ensuring timely and efficient resolution of customer inquiries.
    • Respond to customer emails and messages in a prompt and courteous manner, addressing concerns and providing solutions.
    • Maintain a positive attitude in all customer interactions, building trust and rapport with customers.
  • Administrative Support:
    • Perform various administrative tasks, including data entry, filing, and document management, ensuring accuracy and attention to detail.
    • Assist in processing requests and preparing reports, analyzing data to inform business decisions.
    • Ensure accurate recording of customer information, maintaining confidentiality and security.
  • Issue Resolution:
    • Act as liaison between customers and internal departments to resolve issues, escalating concerns when necessary.
    • Follow up on requests for satisfaction and timely resolution, ensuring a high level of customer service.

Benefits:

  • Opportunities for growth and development in a dynamic and supportive environment.
  • Competitive salary and benefits package, including health insurance and paid time off.
  • Recognition and rewards for outstanding performance and contributions to the team.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 2 years of experience in customer-facing roles, preferably in a call center or retail setting.
  • Excellent communication and interpersonal skills, with ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills, with ability to think critically and make sound judgments.

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