Customer Success Manager

1 week ago

Singapore Check Point Software Technologies Ltd. Full time

Sales Operations | Full Time | Job Id: 21969 Experienced
Why Join Us?
About Check Point
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
If you want to be part of the fascinating and fast growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.
Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe.
About the Role
This is a high visibility individual contributor position within the global Customer Success organization. As a customer success manager, you will work with Check Point’s customers to ensure they realize the value and benefits of Check Point’s security solutions.
Key Responsibilities
Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel. Your main responsibility will be to accelerate the customer’s value realization of the Check Point products and services and to help Check Point continue to grow its customer community. You will be called upon to:
Regularly engage with key customer, partner and Check Point stakeholders
Plan and execute post-sale onboarding processes
Build with customers their implementation goals and roadmaps
Provide reporting on adoption and retention, to customers, partners and Check Point peers
Lead customer-facing quarterly business reviews
Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines
Be accountable for the resolution of customer issues, including escalations
Support the Sales Organization’s efforts to drive awareness of Check Point solutions
Share customer input with Check Point stakeholders in order to improve Check Point’s offerings
Qualifications
At least 5 years of relevant experience in the Cyber industry in roles of customer service / customer success / Sales
Fluent English and excellent communication skills and ability to foster positive business relationships
Technical skills and IT industry background preferred
Experience analyzing and optimizing the existing processes in the Customer Success department
Highly organized and able to multi-task
Self-driven and proactive nature
Patient and active listener
Ability to work independently in a high velocity environment
Willingness to travel abroad from time to time.
What will you get in return?
Exposure to exciting and award-winning technologies in the Cyber Security industry
Opportunity to fulfill your potential by rolling out creative ideas and projects
Work with and build a long-lasting relationship with a team of brilliant people
If this sounds like an ideal role for you then why wait? Apply now
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