Operations Manager: Delivering Exceptional Customer Service

6 days ago

Singapore beBeeLeadership Full time
Job Title: Automotive Operations Manager

We are seeking a highly skilled and experienced leader to manage our automotive operations. The successful candidate will be responsible for overseeing the day-to-day activities of our aftersales team, ensuring that all service standards are met and exceeded.

This is an excellent opportunity for a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business growth.

Key Responsibilities:
  • Lead and manage a high-performing aftersales team, including Service Advisors, Claims Advisors, and Administrators
  • Maintain and improve performance metrics such as customer satisfaction, sales, and service efficiency
  • Oversee the advisory process for vehicle servicing and repair coordination between the frontline and Technicians team
  • Supervise the claims advisory process, ensuring accurate insurance reporting, coordination with insurers and Bodyshop, and timely accident repair services
  • Support Advisors in liaising with insurers, Bodyshop, and customers to maintain clear, up-to-date communication
  • Handle escalated customer issues and ensure high service quality
  • Identify and expand aftersales revenue streams through optimised service packages, repair offers, and parts sales
  • Support continuous improvement, operational efficiency, and technology adoption
  • Provide operational support during peak periods or staff absences
Requirements:
  • Minimum NITEC in a related course of study with at least 5 years of relevant experience in the automotive field, with at least 2 years in a supervisory or managerial role
  • Equivalent professional certification holders with relevant experience are welcomed too
  • Proven track record of team leadership, customer satisfaction, and achieving service revenue targets
  • Strong understanding of automotive service operations, repair processes, and workshop coordination
  • Familiarity with insurance claims processes, accident reporting, and Bodyshop operations is a plus
  • Strong interpersonal and communication skills
  • Conflict resolution and problem-solving skills
  • Proficient in Microsoft Office, particularly MS Excel
  • Flexible, friendly, helpful nature & team player
Tell Employers What Skills You Have:
Negotiation
Coaching
Management Skills
Sales
Leadership
Microsoft Office
Aftersales
Claims Handling
Analytical Skills
Conflict Resolution
Vehicles
After Sales Support
Team Leadership
Automotive Industry
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Business Development

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