Analyst, relationship officer, customer solutions, consumer banking group

3 weeks ago


Singapore Acord Full time

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.Role Overview To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.Responsibilities Review customer's existing loan package and advise accordingly on the various options available. Protect loan portfolio by managing customer expectations on loan repricing package offered. Respond and follow up on customers' requests promptly and accurately. Ensure comprehensive knowledge of the bank's products and services available from time to time. Achieve referral targets set by business. Cover Team Manager's duties in their absence and coach new staff. Please note this role will be based at DBS Asia Hub, located at Changi Business Park. Requirements At least a diploma or degree. At least 3 years of relevant experience in customer service and knowledge of banking products and services. Good communication skills. Strong customer focus. Teamwork and collaboration. Ownership of results. Problem-solving skills. Sound knowledge of loan products and loan computation. Sound knowledge of regulatory compliance, legal and insurance aspects of mortgage loans. Good knowledge of Microsoft Excel and Word programs. We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.#J-18808-Ljbffr



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