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Infrastructure Operations Manager
2 weeks ago
Job Responsibilities:
Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents, changes are responded to in adherence to established processes.
Institute strong governance to lead and direct infrastructure operational team with standard operating procedures (SOPs) and workflows.
Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines.
Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improvement of the infrastructure for better user experience.
Identify chronic operational and security issues, and ensure they are managed appropriately.
Provide overview of operational challenges, risks and opportunities to leadership team.
Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs.
Oversee the operational personnel’s daily tasking and serve as a mentor to provide leadership to operational personnel.
Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis.
Recruitment, hiring, managing, supporting and career development of infrastructure operation personnel.
Run a daily huddle on CVE assessment, SLA governance and critical/high operation issues.
Weekly/Monthly Operational Governance meeting deck preparation and presentation.
Maintain an issue log, risk register, enhancement/improvement opportunities.
Ensure all the SOPs/Inventory/Master tracker/SLA Reports/Patch Calendar are maintained, reviewed and submitted timely.
Enable and ensure team does cross-skill trainings, doer-checker practices are enabled.
Support necessary documents, evidence for internal and external audits.
Job Requirements:
Degree in Computer Science, Information Systems, related discipline or equivalent experience.
Minimum 5 years of relevant work experience in a similar role, with Patching/Vulnerability management lead experience as a mandatory requisite.
Demonstrates broad knowledge of infrastructure technologies, trends and strategy.
Provide in-depth technical expertise for both tactical and operational initiatives.
Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plans.
Strong knowledge of Information Systems Security.
Working experience in Windows/LINUX Operating System, Database, Networking, Virtualization and DWP environments.
Able to work independently and bring efficiency in overall operations.
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