Family Journey Manager

Roles & Responsibilities About Mosaic Global: At Mosaic Global, we are Nurturing Innovators – not just in our classrooms, but in every aspect of a child's educational journey. Rooted in our unique "play-inspired learning" philosophy, we provide enriching early childhood and after-school programs that foster curiosity, creativity, and critical thinking. We believe in building strong, supportive partnerships with families, guiding them through every "first step" and significant milestone. The Opportunity: Shape Futures, Nurture Families.We are seeking a compassionate, proactive, and dynamic Family Journey Manager to join our team. This pivotal role is at the heart of our commitment to holistic family engagement. You will be the primary advocate and guide for our families, ensuring a seamless, enriching, and deeply supportive experience from their very first inquiry through their child's entire educational journey with Mosaic. What You'll Do: Be the Family Advocate & Guide: Serve as the dedicated point of contact for families, understanding their needs and aspirations for their child's education and development. Streamline Onboarding & Transitions: Lead the enrolment process from initial inquiry, engaging tours, and seamless transitions for children entering our programs. Cultivate Strong Relationships: Build and maintain deep, trust-based relationships with parents, acting as their primary liaison for all educational, developmental, and administrative matters. Empower Parents: Provide guidance, resources, and educational insights to parents, helping them understand their child's developmental milestones and how to best support their learning journey. Resolve & Support: Proactively address parent queries, concerns, and feedback, collaborating with academic and operational teams to ensure swift and satisfactory resolutions. Drive Engagement: Organize and facilitate parent workshops, feedback sessions, and community events that strengthen the Mosaic family ecosystem. Champion Our Philosophy: Articulate and embody Mosaic's "play-inspired learning" ethos, ensuring every family interaction reflects our brand values. Leverage Technology: Utilize CRM and communication platforms effectively to manage family data, communications, and engagement strategies. What We're Looking For: A genuine passion for early childhood education and child development. Exceptional interpersonal and communication skills, with a talent for building rapport and trust with diverse families. Proven experience in a client-facing role, ideally within education, family services, or a premium service industry. Strong organizational and problem-solving abilities, with a proactive approach. Ability to empathize, listen actively, and provide supportive guidance. Proficiency with CRM systems and digital communication tools. A team player who thrives in a collaborative, fast-paced environment. Why Join Mosaic Global? Be part of an innovative and growing educational organization with a global vision. Work in a "play-inspired" environment where creativity and impact are valued. Make a tangible difference in the lives of children and families. Opportunities for professional growth and development within a supportive team. Ready to Nurture Futures? If you are passionate about connecting with families and dedicated to creating exceptional educational experiences, we invite you to apply Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal Family Journey Manager for Mosaic Global. Tell employers what skills you have CRMCustomer CareStrategyAdvocacyEmotional IntelligenceAdvocateExcelCustomer FocusArticulateBrand Awareness