Vision+ 10, L1-Application Support Analyst
1 week ago
Job Summary:
We are seeking a skilled and motivated Vision+ 10, L1-Application Support Analyst with a minimum of 3 years of relevant experience to join our dynamic IT support team. The successful candidate will be responsible for providing first-level support for Vision+ 10 applications, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Provide L1 support for Vision+ 10 applications, including incident management and issue resolution.
- Monitor application performance and respond to alerts and service requests.
- Collaborate with internal teams and external vendors to troubleshoot and resolve application issues.
- Document support activities, resolutions, and maintain knowledge base articles.
- Escalate unresolved issues to L2/L3 support teams as necessary.
- Ensure compliance with ITIL processes and service level agreements (SLAs).
- Participate in application testing, upgrades, and maintenance activities.
- Provide support during system implementations and deployments.
- Must be open to work on regional shift pattern e.g. 8.30am to 4.30pm, 3pm to 11pm, 4pm to12am
Qualifications:
- Minimum 3 years of experience in application support, preferably with Vision+ 10.
- Strong understanding of IT support processes and incident management.
- Familiarity with banking and financial services applications is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to work in shifts and provide on-call support as needed.
Education:
- Bachelor's degree in Computer Science, Information Technology, or related field.
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