IT Support Professional

1 week ago

Singapore beBeeApplication Full time $80,000 - $120,000
Job Description

We are seeking a skilled and motivated Application Support Analyst to join our dynamic IT support team.

  • Provide first-level support for Vision+ 10 applications, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.
Key Responsibilities:
  • Monitor application performance and respond to alerts and service requests.
  • Collaborate with internal teams and external vendors to troubleshoot and resolve application issues.
  • Document support activities, resolutions, and maintain knowledge base articles.
  • Escalate unresolved issues to L2/L3 support teams as necessary.
  • Ensure compliance with ITIL processes and service level agreements (SLAs).
  • Participate in application testing, upgrades, and maintenance activities.
  • Provide support during system implementations and deployments.
Required Skills and Qualifications:
  • Minimum 3 years of experience in application support, preferably with Vision+ 10.
  • Strong understanding of IT support processes and incident management.
  • Familiarity with banking and financial services applications is a plus.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Willingness to work in shifts and provide on-call support as needed.

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