Vision Plus Ten Application Support Professional

7 days ago

Singapore beBeeAnalyst Full time $4,000 - $8,000
Application Support Analyst

Are you a skilled and motivated professional looking to excel in application support?

  • Job Description:
  • We are seeking a talented Application Support Analyst with a minimum of 3 years of relevant experience to join our dynamic team.
  • The successful candidate will be responsible for providing first-level support for Vision+ 10 applications, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.
  • Key Responsibilities:
  • Provide L1 support for Vision+ 10 applications, including incident management and issue resolution.
  • Monitor application performance and respond to alerts and service requests.
  • Collaborate with internal teams and external vendors to troubleshoot and resolve application issues.
  • Document support activities, resolutions, and maintain knowledge base articles.
  • Escalate unresolved issues to L2/L3 support teams as necessary.
  • Ensure compliance with ITIL processes and service level agreements (SLAs).
  • Participate in application testing, upgrades, and maintenance activities.
  • Provide support during system implementations and deployments.
  • Required Skills and Qualifications:
  • Minimum 3 years of experience in application support, preferably with Vision+ 10.
  • Strong understanding of IT support processes and incident management.
  • Familiarity with banking and financial services applications is a plus.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.

Benefits: We offer competitive compensation, opportunities for growth and development, and a collaborative work environment.

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