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junior maintenance support engineer

2 weeks ago

Singapore YY SMART TECH PTE. LTD. Full time
Roles & Responsibilities

Job Overview

We seek a motivated Junior Maintenance Support Engineer to provide foundational technical support for end-user computing, IoT devices, and infrastructure maintenance.

This entry-level role includes after-hours on-call rotations (1-2x/month) under supervision.

You'll gain hands-on experience troubleshooting hardware, deploying patches, and supporting CCTV/IoT systems while receiving structured training for career growth.

Duties and Responsibilities

Hardware Support (Assisted):

  • Assist in diagnosing/fixing hardware issues for:
  • End-user devices (laptops, printers, mobile devices)
  • Basic IoT equipment (sensors, cameras, cabling)
  • Perform component replacements (RAM, HDD, power supplies) under guidance.

Software & User Support:

  • Install OS/applications (Windows/macOS), configure email clients & user accounts.
  • Troubleshoot common software issues (Office 365, VPN, antivirus).
  • Support basic surveillance system operations (NVR reboots, camera alignment).

Preventive Maintenance:

  • Conduct scheduled device health checks (disk space, updates, backups).
  • Update asset inventories & maintenance logs.
  • Test/replace consumables (sensor batteries, camera lenses).

Emergency Response (Supervised):

  • Shadow senior engineers during after-hours critical incidents.
  • Document issues in ticketing systems (e.g., ServiceNow).

Requirements

Education:

  • ITE/Diploma in IT, Electronics, or related field (Fresh graduates welcome).

Experience:

  • 0-1 year in technical support

Basic familiarity with:

  • Windows OS troubleshooting
  • PC/laptop hardware components
  • Networking fundamentals (IP addressing, Wi-Fi)

Technical Exposure (Preferred):

  • IoT concepts (sensor types, data flow)
  • Mobile device management (Android/iOS)
  • Remote support tools (TeamViewer, AnyDesk)

Certifications (Bonus):

  • CompTIA ITF+/A+, Microsoft Fundamentals

Work Requirements:

  • Willingness for occasional supervised after-hours support.
  • Ability to lift equipment.

Soft Skills:

  • Eagerness to learn IoT/enterprise systems.
  • Clear communication for user support.
  • Detail-oriented documentation.
Tell employers what skills you have
Preventive Maintenance
Troubleshooting
Hardware
TeamViewer
Laptops
Power Supplies
Ticketing Systems
Windows OS
Emergency Response
Networking
Mobile Devices
Cabling
VPN
Electronics
Troubleshooting Hardware
Technical Support