junior maintenance support engineer

7 days ago

Singapore YY SMART TECH PTE. LTD. Full time
Job Overview
We seek a motivated Junior Maintenance Support Engineer to provide foundational technical support for end-user computing, IoT devices, and infrastructure maintenance.
This entry-level role includes after-hours on-call rotations (1-2x/month) under supervision.
You'll gain hands-on experience troubleshooting hardware, deploying patches, and supporting CCTV/IoT systems while receiving structured training for career growth.
Duties and Responsibilities
Hardware Support (Assisted):
  1. Assist in diagnosing/fixing hardware issues for:
  2. End-user devices (laptops, printers, mobile devices)
  3. Basic IoT equipment (sensors, cameras, cabling)
  4. Perform component replacements (RAM, HDD, power supplies) under guidance.
Software & User Support:
  1. Install OS/applications (Windows/macOS), configure email clients & user accounts.
  2. Troubleshoot common software issues (Office 365, VPN, antivirus).
  3. Support basic surveillance system operations (NVR reboots, camera alignment).
Preventive Maintenance:
  1. Conduct scheduled device health checks (disk space, updates, backups).
  2. Update asset inventories & maintenance logs.
  3. Test/replace consumables (sensor batteries, camera lenses).
Emergency Response (Supervised):
  1. Shadow senior engineers during after-hours critical incidents.
  2. Document issues in ticketing systems (e.g., ServiceNow).
Requirements
Education:
  • ITE/Diploma in IT, Electronics, or related field (Fresh graduates welcome).
Experience:
  • 0-1 year in technical support
Basic familiarity with:
  • Windows OS troubleshooting
  • PC/laptop hardware components
  • Networking fundamentals (IP addressing, Wi-Fi)
Technical Exposure (Preferred):
  • IoT concepts (sensor types, data flow)
  • Mobile device management (Android/iOS)
  • Remote support tools (TeamViewer, AnyDesk)
Certifications (Bonus):
  • CompTIA ITF+/A+, Microsoft Fundamentals
Work Requirements:
  1. Willingness for occasional supervised after-hours support.
  2. Ability to lift equipment.
Soft Skills:
  1. Eagerness to learn IoT/enterprise systems.
  2. Clear communication for user support.
  3. Detail-oriented documentation.

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