
junior maintenance support engineer
5 days ago
Job Overview
We seek a motivated Junior Maintenance Support Engineer to provide foundational technical support for end-user computing, IoT devices, and infrastructure maintenance.
This entry-level role includes after-hours on-call rotations (1-2x/month) under supervision.
You'll gain hands-on experience troubleshooting hardware, deploying patches, and supporting CCTV/IoT systems while receiving structured training for career growth.
Duties and Responsibilities
Hardware Support (Assisted):
- Assist in diagnosing/fixing hardware issues for:
- End-user devices (laptops, printers, mobile devices)
- Basic IoT equipment (sensors, cameras, cabling)
- Perform component replacements (RAM, HDD, power supplies) under guidance.
Software & User Support:
- Install OS/applications (Windows/macOS), configure email clients & user accounts.
- Troubleshoot common software issues (Office 365, VPN, antivirus).
- Support basic surveillance system operations (NVR reboots, camera alignment).
Preventive Maintenance:
- Conduct scheduled device health checks (disk space, updates, backups).
- Update asset inventories & maintenance logs.
- Test/replace consumables (sensor batteries, camera lenses).
Emergency Response (Supervised):
- Shadow senior engineers during after-hours critical incidents.
- Document issues in ticketing systems (e.g., ServiceNow).
Requirements
Education:
- ITE/Diploma in IT, Electronics, or related field (Fresh graduates welcome).
Experience:
- 0-1 year in technical support
Basic familiarity with:
- Windows OS troubleshooting
- PC/laptop hardware components
- Networking fundamentals (IP addressing, Wi-Fi)
Technical Exposure (Preferred):
- IoT concepts (sensor types, data flow)
- Mobile device management (Android/iOS)
- Remote support tools (TeamViewer, AnyDesk)
Certifications (Bonus):
- CompTIA ITF+/A+, Microsoft Fundamentals
Work Requirements:
- Willingness for occasional supervised after-hours support.
- Ability to lift equipment.
Soft Skills:
- Eagerness to learn IoT/enterprise systems.
- Clear communication for user support.
- Detail-oriented documentation.
Preventive Maintenance
Troubleshooting
Hardware
TeamViewer
Laptops
Power Supplies
Ticketing Systems
Windows OS
Emergency Response
Networking
Mobile Devices
Cabling
VPN
Electronics
Troubleshooting Hardware
Technical Support
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