Maintenance Support Engineer

1 week ago

Singapore YY SMART TECH PTE. LTD. Full time

Job Overview We are seeking a versatile Maintenance Support Engineer to provide technical maintenance, troubleshooting, and end-user support across server, network, IoT, and endpoint systems. This role requires on-site/remote problem resolution during business hours and occasional after-hours support for critical systems. You will maintain CCTV, access controls, IoT sensors, and end-user devices while ensuring minimal downtime through proactive maintenance and rapid incident response. Duties and Responsibilities 1. Hardware Maintenance & Repair Perform diagnostics, component replacement, and repairs for: End-user devices (laptops, desktops, mobile devices)IoT equipment (sensors, gateways, surveillance cameras)Server/storage hardware (racks, drives, power supplies)Manage warranty claims and vendor coordination for faulty hardware. 2. Software & System Support Install, patch, and troubleshoot OS (Windows/macOS/Linux) and applications (Office 365, antivirus, specialized tools). Configure email clients, VPNs, and network connectivity for end-users. Maintain IoT device firmware/software and surveillance system NVRs. 3. IoT & Network Device Maintenance Test/replace failing sensors (temperature, motion, access controls). Troubleshoot connectivity issues in wireless/wired networks (routers, switches, APs). Validate data flow from IoT devices to monitoring dashboards. 4. Proactive Maintenance & Compliance Execute scheduled maintenance checks for servers, storage, and network infrastructure. Update asset inventories and maintenance logs. Ensure compliance with security policies during device disposal/repurposing. 5. Emergency & After-Hours Support Provide on-call support for P1/P2 incidents (e.g., system outages, security breaches). Coordinate with vendors for emergency repairs outside business hours. Requirements Education: - Diploma in IT, Computer Engineering, Electronics, or related field. Experience & Skills: - More than 2 years in IT maintenance roles covering 3 or more of the following: End-user computing (hardware/OS support)IoT device maintenance (sensors, cameras, gateways)Server/storage troubleshooting Network device configuration (switches, firewalls, APs)- Proficiency in: Hardware diagnostics tools (e.g. POST testers, multimeters)Remote support software (TeamViewer, RDP)Basic scripting (PowerShell/Bash for automation)Technical Knowledge: OS: Windows Server, Linux distros, macOS Networking: TCP/IP, VLANs, VPN, Wi-Fi protocols IoT: Understanding of RS-485, Modbus, MQTT data flows Security: Device hardening, patch management cycles Certifications (Preferred): CompTIA A+/Network+, ITIL Foundation Vendor-specific (e.g., Dell/HP hardware, Cisco CCNA, Axis CCTV)Physical & Shift Requirements: Ability to lift/move equipment. Willingness for occasional after-hours/weekend work (on-call rotation). Own transportation for on-site client visits. #J-18808-Ljbffr

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