Maintenance Support Engineer

7 days ago

Singapore YY SMART TECH PTE. LTD. Full time

Job Overview
We are seeking a versatile Maintenance Support Engineer to provide technical maintenance, troubleshooting, and end-user support across server, network, IoT, and endpoint systems.
This role requires on-site/remote problem resolution during business hours and occasional after-hours support for critical systems. You will maintain CCTV, access controls, IoT sensors, and end-user devices while ensuring minimal downtime through proactive maintenance and rapid incident response.
Duties and Responsibilities
1. Hardware Maintenance & Repair
Perform diagnostics, component replacement, and repairs for:
End-user devices (laptops, desktops, mobile devices)
IoT equipment (sensors, gateways, surveillance cameras)
Server/storage hardware (racks, drives, power supplies)
Manage warranty claims and vendor coordination for faulty hardware.
2. Software & System Support
Install, patch, and troubleshoot OS (Windows/macOS/Linux) and applications (Office 365, antivirus, specialized tools).
Configure email clients, VPNs, and network connectivity for end-users.
Maintain IoT device firmware/software and surveillance system NVRs.
3. IoT & Network Device Maintenance
Test/replace failing sensors (temperature, motion, access controls).
Troubleshoot connectivity issues in wireless/wired networks (routers, switches, APs).
Validate data flow from IoT devices to monitoring dashboards.
4. Proactive Maintenance & Compliance
Execute scheduled maintenance checks for servers, storage, and network infrastructure.
Update asset inventories and maintenance logs.
Ensure compliance with security policies during device disposal/repurposing.
5. Emergency & After-Hours Support
Provide on-call support for P1/P2 incidents (e.g., system outages, security breaches).
Coordinate with vendors for emergency repairs outside business hours.
Requirements
Education:
- Diploma in IT, Computer Engineering, Electronics, or related field.
Experience & Skills:
- More than 2 years in IT maintenance roles covering 3 or more of the following:
End-user computing (hardware/OS support)
IoT device maintenance (sensors, cameras, gateways)
Server/storage troubleshooting
Network device configuration (switches, firewalls, APs)
- Proficiency in:
Hardware diagnostics tools (e.g. POST testers, multimeters)
Remote support software (TeamViewer, RDP)
Basic scripting (PowerShell/Bash for automation)
Technical Knowledge:
OS: Windows Server, Linux distros, macOS
Networking: TCP/IP, VLANs, VPN, Wi-Fi protocols
IoT: Understanding of RS-485, Modbus, MQTT data flows
Security: Device hardening, patch management cycles
Certifications (Preferred):
CompTIA A+/Network+, ITIL Foundation
Vendor-specific (e.g., Dell/HP hardware, Cisco CCNA, Axis CCTV)
Physical & Shift Requirements:
Ability to lift/move equipment.
Willingness for occasional after-hours/weekend work (on-call rotation).
Own transportation for on-site client visits.
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