Coordinator (Patient Liaison Service)
2 weeks ago
KK Women's and Children's Hospital – Bukit Timah
KK Women's and Children's Hospital has evolved over the decades, since its founding in 1858, into a regional leader in Obstetrics, Gynaecology, Paediatrics and Neonatology. Today, the 830-bed hospital is a referral centre providing tertiary services to handle high-risk conditions in women and children. More than 400 specialists adopt a multi-disciplinary and holistic approach to treatment, and harness the latest innovations and technology for the best medical care possible.
As an academic healthcare institution, KKH believes that world-class clinical training and research are imperative in raising the standard of care. Hence, the Hospital has adopted a culture of innovation as it strives for world-class clinical leadership.
As we continually raise the bar on clinical excellence, we are sensitive to our patients\' needs for a pleasant hospital experience - one where they receive seamless service and enjoy the warmth of compassionate care in a healing environment.
You are responsible for the coordination of care for our international patients. You will work closely with other departments in the hospital, in order to attend to queries on KKH and our services, schedule outpatient appointments and facilitate inpatient admissions. You will provide care, support, and assistance throughout the patients\' journey in the hospital. You will be a central point of contact for patients and their families, providing support before, during and after their treatments in the Hospital.
You will collaborate with local and international insurance agencies and third-party payers to facilitate appointment arrangements and inpatient pre-authorization processes for their members who are seeking medical care and treatment at our hospital.
Requirements
- Diploma in any discipline or GCE A / O level with a credit in English and 4 years working experience in relevant fields.
- Service-oriented with a good track record of performance.
- Strong team player with excellent interpersonal and communication skills.
- Ability to work independently and effectively with foreign patients and their families.
- Experience in a healthcare setting and fluency in other languages will be of advantage.
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