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Patient Liaison Executive
2 weeks ago
**Responsibilities**:
- Act as the liaison to facilitate arrangements including appointments, admissions and logístical requirements for patients
- Manage, monitor and keep track on the entire patient medical journey
- Ensure smooth patient experience
- Perform registration, dispensing, collection of payment, claim submission, chaperone, clinical duties and procedures
- Manage medication, consumables and equipment including ordering, stock taking, and general housekeeping
- Obtain, key and maintain patient data records
- Manage internal and external communications
- Build and maintain relationships with current and new patients
- Understand patient needs, requirements and offer solutions and support
- Trouble-shoot and review standard works and improvement on patients’ experience
- Arrange hospital admission, laboratory, and imaging services when required
- Work closely within the team to achieve targets in terms of patient numbers and experience
- Provide dedicated patient concierge and butler service
- Ensure that all patient appointments are reminded and managed for the day/week, onboarding new patients, escorting foreign patients and managing their needs
- Conducting patient satisfaction surveys and reporting them to management
- Set reminder for patients’ birthdays and their likes and dislikes
- Acting as a patient advocate/conduit, providing regular feedback to clinical team and management.
- Act as the ambassador of the "Service" ethos
**Requirements**:
- At least 3 years of working experience preferably in a healthcare or clinic work environment;
- Excellent communication (oral and written) and interpersonal skills
- Excellent customer service skills, confident and able to interact with people of all levels e.g. patients, next-of-kin, VVIP/VIP, business partners and internal stakeholders (doctors, nurses, administrators, senior management)
- Proficient in time management skills;
- Proficient in MS Office especially in MS Excel;
- Proactive and pleasant personality.
