Patient Liaison Officer/executive

16 hours ago


Singapore PERSOLKELLY Singapore Full time

Act as the liaison to facilitate arrangements including appointments, admissions and logístical requirements for patients
- Manage, monitor and keep track on the entire patient medical journey
- Ensure smooth patient experience

**Responsibilities**:

- Act as the liaison to facilitate arrangements including appointments, admissions and logístical requirements for patients
- Manage, monitor and keep track on the entire patient medical journey
- Ensure smooth patient experience
- Obtain, key and maintain patient data records
- Manage internal and external communications
- Build and maintain relationships with current and new patients
- Understand patient needs, requirements and offer solutions and support
- Trouble-shoot and review standard works and improvement on patients’ experience
- Arrange hospital admission, laboratory, and imaging services when required
- Work closely within the team to achieve targets in terms of patient numbers and experience
- Provide dedicated patient concierge and butler service
- Ensure that all patient appointments are reminded and managed for the day/week, onboarding new patients, escorting foreign patients and managing their needs
- Conducting patient satisfaction surveys and reporting them to management
- Set reminder for patients’ birthdays and their likes and dislikes
- Acting as a patient advocate/conduit, providing regular feedback to clinical team and management.
- Act as the ambassador of the "Service" ethos

**Requirements**:

- At least 3 years of working experience preferably in a healthcare or clinic work environment;

Job Code: ALIC

EA Reg No: R1988909 (Chong Vun Ken)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

549816



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