Client Service Manager, SME Banking
7 days ago
Overview
The Client Servicing associate in partnership with BB middle office renders support to SME segment mainly in servicing and support areas.
Business
Business Enabling support to SME Banking Front Office for mainly servicing and support related matters.
Processes
Perform loan lodgement for various SME products
Perform reconciliation and reporting to regulators for various SME products
Handling and maintenance of SME Business Continuity Plan
Assignment of Sales referral leads
Maintenance and assignment of SME arm codes
Handling of SME segment accesses requests
Handling of 3rd party vendor engagement
Verification of completed Sales application for various SME products
Handling of Business Watch Alerts for various SME products
Handling of Property Valuation and Legal subsidy payments for SME
Contribute to the implementation and controls for daily processes
Comply to agreed Turn Around Times for assigned activities as detailed in the Document Operating Instructions and the Service Level Agreements
Promote the spirit of continuous improvement by flagging any procedural issues that impact delivery of responsibilities with suggestions improvements and work around
People & Talent
• Excellent verbal, presentation and written communication skills
- People and service oriented. A team player.
- High level of integrity and professionalism, with High attention to detail
Governance
Group Procedures including Group CDD Standards, SME Banking Segment Addendum and Country Addendum as well as guidance and department operating instructions.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered
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